Serra Chrysler Dodge Jeep RAM Lake Orion

I was very pleased with the customer service and the work that was done on my Jeep. Thank you. that was done on my Jeep. Thank you. More

Serra Chrysler Dodge Jeep Ram Lake Orion lied to me to make a sale, and now I’m out thousands of dollars and struggling due to their recklessness. In December 2025, I was contacted by Serra Chrysler Do make a sale, and now I’m out thousands of dollars and struggling due to their recklessness. In December 2025, I was contacted by Serra Chrysler Dodge Jeep Ram Lake Orion multiple times with requests to purchase my vehicle. Upon disclosing that I had a lease, I was still invited to come into the dealership under the pretense that my vehicle was being offered to be bought out. I came in with clearly expressed expectations from the start that I did not need a new vehicle, but if inventory was desperately low and Serra would buy out my vehicle free and clear, then I would proceed with a lease buy out and new vehicle lease. Due to financial hardship, I was upfront about having prepaid my lease (financed through Ally) through August 2026, approximately $6,500. At every step of the way, I reiterated and confirmed that I did not want to terminate or turn in my lease early unless my responsibility to all remaining payments and fees (except for physical damages) ended right then and there. I was assured and promised every single time that this was the case. At one point during the sale, George Essa (salesman) even had me log into Ally and pull up my account balance, and we calculated together that I’d most likely get at least $4k back once my lease was bought out by Serra and my remaining monthly prepaid payments would be refunded to me. He assured me of this personally, verbally. With this knowledge and continued assurance, I proceeded to sign a new lease. About a month later, after receiving only a $90 refund from Ally after my vehicle was sold by them, I contacted George and was told for the first time that Serra decided behind the scenes to not buy my vehicle after all, and put me on the hook for an early lease turn in and all associated fees – including the nine remaining monthly payments. This was never communicated to me at any point during, before or after the process at the dealership, neither verbally nor written. George’s texts to me indicated that Serra changed the terms of our agreement without informing me simply to make a sale. A sale which I was insistent from the very beginning I did not want nor need unless certain conditions that were promised to me were met, the most important and non-negotiable of which was receiving a refund of my $6,500 less repair costs. Due to this deception and fraud on the part of Serra Lake Orion, I am owed $5,762.92 to be made whole, which they refuse to rectify. More

Nothing short of amazing It was great Kind of expensive for a light bulb Good for a light bulb Good More

Bob was the service adviser and was very good as always. I was also VERY IMPRESSED with the young gentleman porter. He greeted me promptly while Bob was with another customer, advised me it would just be a I was also VERY IMPRESSED with the young gentleman porter. He greeted me promptly while Bob was with another customer, advised me it would just be a few minutes, and when I picked up my car he made sure to tell me my tire pressure would show red for a bit during while the process rest from tire rotation. Give that kid a raise - he is customer focused and cares to do a great job and is a natural at it. Bob is also great as a service adviser More

I had a service light come on requiring an appt. which I made and dropped the vehicle off for as scheduled. There was a delay on getting it looked at, but in the end the problem was identified, serv which I made and dropped the vehicle off for as scheduled. There was a delay on getting it looked at, but in the end the problem was identified, serviced and resolved. Dan's communication skills are the best I've ever experienced in a customer service role. More

friendly and helpful. answered our questions regarding the different tire options. our experience has always been great every time we bring our vehicles in for service answered our questions regarding the different tire options. our experience has always been great every time we bring our vehicles in for service More

Quick service for replacing a flat spare tire. Friendly staff that helped from entry until completion. Friendly staff that helped from entry until completion. More

Good dealer but windows on new grand Cherokee were not cleaned at all hard to see out of driving home in dark not a good detail job at all cleaned at all hard to see out of driving home in dark not a good detail job at all More

Took 7 weeks to even look at my vehicle. Constantly lied to or given non answers instead of telling me what was going on. Constantly lied to or given non answers instead of telling me what was going on. More

Took my 2025 Jeep Grand Cherokee in for service as it was making a bad "popping" noise when I would take my foot off of the brake pedal. Even took the service manager for a ride, and he confirmed the noise. making a bad "popping" noise when I would take my foot off of the brake pedal. Even took the service manager for a ride, and he confirmed the noise. However.... 10 days later got a call from the service advisor stating "the noise is normal" Not wanting to waste any more of my time being gaslighted, because I knew they were WRONG,. I took my vehicle to Szott Jeep in Highland. They called me whithin 24 hours and identified the issue as the electronic motor mounts, and they had parts on order. Just picked the vehicle up today and sure enough they did indeed fix the vehicle. So the conclusion .....A. TheSerra technician is truly unqualified or B. The technician is lazy or C.They had no interest in doing the work. I would not reccomend Serra Jeep in Lake Orion. More