Serra Chrysler Dodge Jeep RAM Lake Orion

I purchased a 2012 Touring Chrysler 200 in February 2012. Mike Gizzi was an excellent sales person with a good product knowledge. Made purchasing the vehicle quite pleasant. He explained to me the different Mike Gizzi was an excellent sales person with a good product knowledge. Made purchasing the vehicle quite pleasant. He explained to me the different standard features and pointed out how another dealer I had visited was charging me a lot more for the same car. Leaving the dealer I was pleased until I took the car in for service. The service department really sucks. Trying to keep it G rated that's the best word I can think of. The vehicle had a severe wind noise emanating from the passenger rear window and a suspicious noise in the front suspention. Upon taking it in I told them keep the car as long as they needed, I don't need a loaner as I have another car I can use. Just fix it if there's a problem. Next day they told me they couldn't find the problem. I called the service department and wanted to schedule an appointment to have a tech ride with me so I could see if there was an actual problem. Guess what? No reply to that call or with followup emails. I took the car to a suspention shop and they found the front sway bar just needed to be tightened up which they did for a nominal fee...no big deal and the noise was gone..LOL....The wind noise was repaired by me finding a loose rubber molding...again, no big deal but a week later it returned. Guess I'll have to live with it. Found out later Chrysler had a service bulletin regarding this wind noise problem... I also had other rattles in the interior I fixed myself rather than take it back. Hope to hell I don't have a serious problem but if I do I will take it to Golling or Friendly in Lapeer! In closing the jury is still out if I purchase another Chrysler product but if I do it won't be from Palace..Keep this in mind if you're looking for a Chrysler product. More

Mike was more interested in getting us out the door and out of his way than selling us a car. Thanks to Mike's poor customer service, we went over to Szott Dodge and got 2 cars!! out of his way than selling us a car. Thanks to Mike's poor customer service, we went over to Szott Dodge and got 2 cars!! More

We just purchased a Jeep Compass and are totally thrilled with the vehicle. We shopped 4 other dealerships of other brands but returned to Milosch's due to knowedge our salesman Perry Vennettilli. We were with the vehicle. We shopped 4 other dealerships of other brands but returned to Milosch's due to knowedge our salesman Perry Vennettilli. We were impressed with each individual we dealt with. Every department we were in treated us with the same courtesy and respect that our salesman gave to us. They were helpful and made our buying experience a total pleasure. We feel we purchased the perfect vehicle for our needs. We have no worries about recommending this Dealership and Salesman. Their honesty and integrity came through and was most appreciated. We shall return for our next vehicle. Thank you Dave and Mary Mansfield More

John is a great asset to this Dealership. He truly works for his customers. It was the most pleasant/professional/ and rewarding new car buying experience that I have ever had. I highly recommend John if yo for his customers. It was the most pleasant/professional/ and rewarding new car buying experience that I have ever had. I highly recommend John if your in the market for a new vehicle! More

I used to buy cars from Milosch Dodge, the old store. I moved away in 1999, when I came back to Orion I bought a 07 T&C, 06 Commander and 09 Nitro. It's nice to see the same faces, and good service after a moved away in 1999, when I came back to Orion I bought a 07 T&C, 06 Commander and 09 Nitro. It's nice to see the same faces, and good service after all these years. More