Josh Vartanian

Serra Chrysler Dodge Jeep Ram Lake Orion lied to me to make a sale, and now I’m out thousands of dollars and struggling due to their recklessness. In December 2025, I was contacted by Serra Chrysler Do make a sale, and now I’m out thousands of dollars and struggling due to their recklessness. In December 2025, I was contacted by Serra Chrysler Dodge Jeep Ram Lake Orion multiple times with requests to purchase my vehicle. Upon disclosing that I had a lease, I was still invited to come into the dealership under the pretense that my vehicle was being offered to be bought out. I came in with clearly expressed expectations from the start that I did not need a new vehicle, but if inventory was desperately low and Serra would buy out my vehicle free and clear, then I would proceed with a lease buy out and new vehicle lease. Due to financial hardship, I was upfront about having prepaid my lease (financed through Ally) through August 2026, approximately $6,500. At every step of the way, I reiterated and confirmed that I did not want to terminate or turn in my lease early unless my responsibility to all remaining payments and fees (except for physical damages) ended right then and there. I was assured and promised every single time that this was the case. At one point during the sale, George Essa (salesman) even had me log into Ally and pull up my account balance, and we calculated together that I’d most likely get at least $4k back once my lease was bought out by Serra and my remaining monthly prepaid payments would be refunded to me. He assured me of this personally, verbally. With this knowledge and continued assurance, I proceeded to sign a new lease. About a month later, after receiving only a $90 refund from Ally after my vehicle was sold by them, I contacted George and was told for the first time that Serra decided behind the scenes to not buy my vehicle after all, and put me on the hook for an early lease turn in and all associated fees – including the nine remaining monthly payments. This was never communicated to me at any point during, before or after the process at the dealership, neither verbally nor written. George’s texts to me indicated that Serra changed the terms of our agreement without informing me simply to make a sale. A sale which I was insistent from the very beginning I did not want nor need unless certain conditions that were promised to me were met, the most important and non-negotiable of which was receiving a refund of my $6,500 less repair costs. Due to this deception and fraud on the part of Serra Lake Orion, I am owed $5,762.92 to be made whole, which they refuse to rectify. More

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The dealership is modern and clean. The staff are plesant and very knowledgeable. I had a great experience. The staff are plesant and very knowledgeable. I had a great experience. More

by AHAGEN5 Verified Customer Verified Customer

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Made an appointment a month before my first visit for a recall issue. I had 7 confirmations sent to me about the appt. I got to the appt only to find the part had been put on someone else's car. They to recall issue. I had 7 confirmations sent to me about the appt. I got to the appt only to find the part had been put on someone else's car. They told me the part would need to be re-ordered and I would have to come back another time. I called 3 weeks later only to find out it was never ordered. I got a call a few days later telling me the part had arrived. The phone call was switched to AI to schedule the appt. AI told me somewhere would call back. I called back 3 days later to make the appt as no one had called me. I arrived for the appt and a very nice shuttle driver gave me a ride home. Then, I got a call that the wrong part was ordered and they were running to another dealer to get the correct part. It was another 2 hour delay. They gave me a $20 discount on my oil change for all the hassle -- It wasn't worth it. However, the new rearview camera does seem to work well. I won't be in any rush to go back there. More

by TADMMICH Verified Customer Verified Customer

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I was able to get in for service with no problems. The staff is attentive and friendly. I always knew where my vehicle was in the process of service. The facility is clean and there are a number of re The staff is attentive and friendly. I always knew where my vehicle was in the process of service. The facility is clean and there are a number of refreshments available. More

by jschoenherr108 Verified Customer Verified Customer

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Nick was very patient with us. We test drove about 4 different cars. We ended up getting a Dodge Charger. My wife was picky because she wanted a Mazda MX5. Thanks Nick We test drove about 4 different cars. We ended up getting a Dodge Charger. My wife was picky because she wanted a Mazda MX5. Thanks Nick More

by MITCHJSWOBODA Verified Customer Verified Customer

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The staff was friendly, and honest. They took care of the deal quickly and accurately They took care of the deal quickly and accurately More

by MARKLEY117 Verified Customer Verified Customer

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Great service from the service department team they get you in and out really appreciate it. you in and out really appreciate it. More

by LUCEROLARRY610 Verified Customer Verified Customer

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Since the purchase of the building Josh and company has really turned that place around. The customer service is amazing. really turned that place around. The customer service is amazing. More

by mhawkes209 Verified Customer Verified Customer

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Aws was a great salesman. He found me the perfect car, helped me approvals and all of the paperwork. He also made sure I got all the discounts that I qualified for. All in all He found me the perfect car, helped me approvals and all of the paperwork. He also made sure I got all the discounts that I qualified for. All in all a great experience More

by EMRAN_2013 Verified Customer Verified Customer

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Quick, efficient and great communication with customer! Highly recommend this service department to anyone! Thank you! Highly recommend this service department to anyone! Thank you! More

by pldiegs Verified Customer Verified Customer

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