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Josh Vartanian
Josh Vartanian at Serra Chrysler Dodge Jeep RAM Lake Orion

Josh Vartanian

General Sales Manager

Serra Chrysler Dodge Jeep RAM Lake Orion

3800 S Lapeer Rd
Lake Orion, MI 48359

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4.2
21 Reviews
4.2

21 Reviews

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21 Reviews of Josh Vartanian

June 11, 2026

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Employee Rating

Service was great - parts arrived on time - install completed in an hour Dan did a great job - More

by denyd1260
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Byrnes

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Jun 11, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

It’s great to hear your Grand Cherokee service went smoothly with prompt parts delivery and a quick installation. We’ll pass along your praise to our service team. Thanks for choosing us for your Jeep. Josh Vartanian General Sales Manager josh.vartanian@serralakeorion.com

June 08, 2026

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Walked in to the dealership to look at new 1500 truck and in about 3 hours I was driving home in a new truck. The salesman Tarik was at the front door desk and greeted me as walked in. He had me talk about w More

by GDIDUR
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bassam Tariq

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Jun 08, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Hello, congratulations on your new Ram 1500 and thank you for sharing your experience. We’re pleased our team welcomed you promptly and helped you find the right truck in just a few hours. Please let us know if there’s anything else we can do for you. Josh Vartanian General Sales Manager josh.vartanian@serralakeorion.com

May 16, 2026

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The quick oil change experience at Serra is excellent. The staff were prompt, friendly, and informative. The waiting area was clean and comfortable. The turn around time was fast even though they were a l More

by Jon Gaudreau
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Recommend Dealer
Yes
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May 16, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

It’s great to hear that Josh and our team could provide a prompt and friendly oil change for your Jeep Compass. We’re pleased the waiting area was comfortable and the turnaround was efficient even during busy times. Thank you for making us your go to destination for Jeep and Ram service. Josh Vartanian General Sales Manager josh.vartanian@serralakeorion.com

May 12, 2026

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I was given wonderful customer service. They met my goals needed for my new lease.. More

by JNUGENT29
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Pappas

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May 13, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Thank you for your wonderful feedback! I’m thrilled to hear that you received excellent customer service and that we're able to meet your goals for your new lease at Serra Chrysler Dodge Jeep Ram Lake Orion. I appreciate your support, and we look forward to assisting you again in the future! Sincerely, Ron MacEachern Dealer Partner

May 07, 2026

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Very nice, nice waiting room. Food machines available while waiting for the work to be done. More

by benjy368swan
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Recommend Dealer
Yes
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May 08, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Thank you for your feedback! I'm glad to hear you enjoyed our waiting room and the amenities we provide at Serra Chrysler Dodge Jeep Ram Lake Orion. We strive to make our customers' experiences comfortable and enjoyable. We look forward to seeing you again! Sincerely, Ron MacEachern Dealer Partner

May 04, 2026

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Employee Rating

I took my Chrysler Pacifica in for a recall for passenger side air bags. They were done fairly quickly! I was impressed at how quickly they worked! More

by DCARPMAN
Service Time
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Recommend Dealer
Yes
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May 05, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Thank you for your kind words! I’m thrilled to hear that you were impressed with the quick service during your recall for the Chrysler Pacifica at Serra Chrysler Dodge Jeep Ram Lake Orion. Your satisfaction is our priority, and I appreciate your feedback. We look forward to assisting you again in the future! Sincerely, Ron MacEachern Dealer Partner

May 02, 2026

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Employee Rating

The manager, Chris Collins along with Dan D helped get the work completed perfectly and on time. There attention to detail was exceptional. More

by leperaf1976
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Collins Dan Drenikowski and the techs that worked on my vehicle

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May 02, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Hello, thank you for the five-star rating and for sharing your experience. We’re glad our team delivered timely, detail-oriented service on your Dodge Durango. Josh and everyone here appreciate your feedback and look forward to helping you again. Josh Vartanian General Sales Manager josh.vartanian@serralakeorion.com

April 28, 2026

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Employee Rating

Poor communication and customer service from the service department and management. We are very disappointed. More

by Nichole
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Nick Tykoski

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Apr 28, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Thank you for sharing your experience with us, Nichole. I understand that effective communication and customer service are crucial, and I appreciate your feedback. Please feel free to reach out to us directly at Serra Chrysler Dodge Jeep Ram Lake Orion so we can discuss your concerns further. Your satisfaction is important to me, and we are here to help. Sincerely, Ron MacEachern Dealer Partner

April 09, 2026

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They were friendly and very knowledgeable about the problem with the recall and they completed the work in record time More

by brianlisa01
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

We’re pleased to hear our team’s expertise helped address the recall on your Chrysler Pacifica so swiftly. Thank you for highlighting our friendly service and quick turnaround. Josh Vartanian General Sales Manager josh.vartanian@serralakeorion.com

March 17, 2026

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Serra Lake Orion deceived and defrauded me to the tune of nearly $7,000, and have ignored multiple contact attempts to rectify the situation. Avoid this dealership at all costs. More

by valicer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: George Essa

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Mar 21, 2026

Serra Chrysler Dodge Jeep RAM Lake Orion responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Josh Vartanian General Sales Manager josh.vartanian@serralakeorion.com

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