Serra Ford Farmington Hills - Service Center

The service representatives were responsive to questions about the issues that were the reason for the service about the issues that were the reason for the service More

We just had a great experience at there service area. .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service ar .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service area jumped on the problem right away ( leafs of something on the exhaust).....took it in and made sure it was safe to drive......wow the staff needs to know they have a customer for life.....we do our service there anyways but it just proves that not all dealerships are bad.....Thank you More

I have been very pleased with my experience with the service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She to service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She took the time to explain various features of my 2023 Ford Escape. More

Serra Ford has always done good, fast, and quality work on my car for the past decade I've been going there. on my car for the past decade I've been going there. More

I have always taken my car to this dealership and I am always satisfied with the service. always satisfied with the service. More

Professional & courtesy, friendly, helpful, that’s what keep me coming back , when I need service . keep me coming back , when I need service . More

Sierra got my car fixed and a record time and I truly appreciate that. Don’t express it. appreciate that. Don’t express it. More

Had a bit of rough start. I had been told the 129,000 service was $200 when I booked the appointment. When I got there, it was $1,400. So just did the oil change. I do appreci I had been told the 129,000 service was $200 when I booked the appointment. When I got there, it was $1,400. So just did the oil change. I do appreciate the ride service. My service guy was knowledgeable, and helpful. More

All work was acceptable and all employees, respectful, and helpful Time to do the work, acceptable, and helpful Time to do the work, acceptable, More

I had not been do this dealership since it became Serra Ford. I went for an oil change & inspection. My car was done in the time promised & the waiting area was nice. Ford. I went for an oil change & inspection. My car was done in the time promised & the waiting area was nice. More