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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.4
111 Reviews
Call Service Center (248) 474-1234

111 Reviews of Serra Ford Farmington Hills - Service Center

Sort by
December 31, 2024

work very quickly and efficiently. pick up and delivery of vehicle was a nice service for elderly customers More

by blondie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Bodzick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Pommerville
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Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi Blondie, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 27, 2024

They did OK. Everything was good. Can’t complain about the service. I got a soon as soon as I could. More

by Johnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Molitor
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Serra Ford Farmington Hills responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Serra Ford Farmington Hills. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. If we can be of assistance, please don't hesitate to reach out to us at 248-615-4215. We'd like the opportunity to make a better impression for you!

December 27, 2024

My total service experience at Serra Ford Farmington Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! More

by Thomas H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi Thomas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 20, 2024

Great service, I had an issue with my trucks towing system and they gave me a loaner immediately, were very nice, and had it done super fast More

by Levisamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Bodzick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Serra Ford Farmington Hills responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

December 15, 2024

The service representatives were responsive to questions about the issues that were the reason for the service More

by dw.mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Szolach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Robberts
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Jan 16, 2025 -

Serra Ford Farmington Hills responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!

December 06, 2024

We just had a great experience at there service area. .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service ar More

by dobbs1927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
can't remember there names
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Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 02, 2024

I have been very pleased with my experience with the service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She to More

by thelmagardner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

November 23, 2024

Serra Ford has always done good, fast, and quality work on my car for the past decade I've been going there. More

by gt500xturbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope you continue to choose Serra Ford Farmington Hills for all your vehicle needs! Take care!

November 16, 2024

Professional & courtesy, friendly, helpful, that’s what keep me coming back , when I need service . More

by Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Szolach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hi, thank you so much for the positive review! If there is anything else we can do to assist you, please let us know! Take care!

November 16, 2024

I have always taken my car to this dealership and I am always satisfied with the service. More

by Mollie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Serra Ford Farmington Hills responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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