Serra Ford Farmington Hills - Service Center

Paid $175 for diagnostics. Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnos Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnostic then replaced the $15 part. What would have cost me $700 at this dealership for repair actually cost me $65 elsewhere. I will never return to this dealership again. More

Quick Service. Gives valued opinions if asked Spends time discussing service. Cashier & retrieval of car is good Gives valued opinions if asked Spends time discussing service. Cashier & retrieval of car is good More

The routine scheduling was easy. The pick up and delivery service is a great feature! The pick up and delivery service is a great feature! More

My vehicle was serviced for a flat tire. During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennife During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennifer Nowacki, the service advisor. She is a terrific ambassador for the dealership. Friendly, efficient, and very knowledgeable. Thank you. More

Very Profesional. . I had a Oil Change done.. Very Happy with the Service Brian Cunningham was very professional . I had a Oil Change done.. Very Happy with the Service Brian Cunningham was very professional More

Serra Ford is the best service department in Michigan. Friendly and knowledgeable staff that really cares. Friendly and knowledgeable staff that really cares. More

Friendly service advisor. Vehicle was ready when he ssid it would be. Cookies and coffee offered near waiting area. Vehicle was ready when he ssid it would be. Cookies and coffee offered near waiting area. More

The dealership checked everything out & found everything needed in that same visit, all is good! needed in that same visit, all is good! More

Everyone was very friendly from the beginning to the end. Excellent service and fast. Kept me informed and showed me the filters. Would definetley go back. Excellent service and fast. Kept me informed and showed me the filters. Would definetley go back. More

The service department kept me informed and the pickup service personnel were polite and timely. I'd recommend Serra Ford both for sales and service. Good service is hard to find these days. service personnel were polite and timely. I'd recommend Serra Ford both for sales and service. Good service is hard to find these days. More