
Serra Ford Rochester Hills
Rochester Hills, MI
Filter Reviews by Keyword
By Type
Showing 1,305 reviews
Excellent and personal service Huntington Ford and my sales person John Sawson provided a total car selection experience. John found the exact vehicle I wanted in a very timely mann Huntington Ford and my sales person John Sawson provided a total car selection experience. John found the exact vehicle I wanted in a very timely manner. He handled the set up of the link with my phone and thoroughly explained my new vehicle to me. I'm so pleased with my experience at Huntington Ford. More
Great Experience I would just like to say that I was more than pleased when Matt Weyers called me to let me know that a recall for my vehicle was still outstanding and I would just like to say that I was more than pleased when Matt Weyers called me to let me know that a recall for my vehicle was still outstanding and wanted me to come in to have it repaired. I would have never known otherwise. He was able to schedule a day that worked best for me and I could wait while the work was being done. That is why I only go to him for my service needs. Thank you again! More
Superior Car Buying Experience - First New Car I've been a single women buying a car a handful of times in my life. I have never been treated with more dignity, respect, and with a genuine desire t I've been a single women buying a car a handful of times in my life. I have never been treated with more dignity, respect, and with a genuine desire to help than I was today at Huntington Ford with Angelo. It all started yesterday when I walked in with my 7 yr. old son. We were greeted with such a warm welcome from Angelo, I knew he was the guy I wanted to deal with. I came in thinking I was going to have to go with the base model of the cheapest Ford car and he quickly showed me that actually getting the car of my dreams, a Fusion, was well within reality. He went above and beyond to make sure I was taken care of every step of the way. Not only was he working magic behind closed doors for me, he was updating me on where we were with every step. Since the dealership is within a few blocks of my house, I told Angelo I would be taking my nightly run to pick up the car the following night. He told me if it was raining to please call his cell phone and he'd have someone pick me up. Well, it was raining, actually pouring, and about 2 hours before my pick up time, my cell phone rang and it was Angelo telling me he had already arranged transportation for me because of the weather! I didn't even have to call and ask. He kept me in mind and made sure I knew I was a priority for him! Once I was escorted to the dealership, he walked me through everything, and I do mean EVERYTHING! He showed me every button, feature, and trick to my new 2017 Fusion. He even paired my phone and was sure to not push any buttons that would show him any person info like call logs or texts. I wish I had better words to describe how fantastic, stellar, out-of-this-world my experience was. I guess I'll just say this I hope that in three years when my lease is up, Angelo is still at Huntington Ford, because I would want to deal with no one but the best, which he clearly is! More
My new Escape Just got my first lease car last week. Steve Rowe did a wonderful job in finding the car I wanted. And he spent a great deal of time "teaching" me h Just got my first lease car last week. Steve Rowe did a wonderful job in finding the car I wanted. And he spent a great deal of time "teaching" me how to use all of the devices. My former car was a 2004 model so there was much to learn. More
Best dealership in the world. I wouldn't even THINK about buying for anywhere else. Thank you so much for my dream car bob! I'll continue to keep all of my purchasing and service I wouldn't even THINK about buying for anywhere else. Thank you so much for my dream car bob! I'll continue to keep all of my purchasing and service needs with this dealer Forever! More
Bought a used car from Mike Mike was great to work with. I highly recommend him! I told him what we were looking for and he found three cars from which to choose. Thanks, Mike. Mike was great to work with. I highly recommend him! I told him what we were looking for and he found three cars from which to choose. Thanks, Mike. More
Excellant professionalism and customer service. Not only is all the staff friendly and helpful, but the quality of work is excellent! They all make it convenient and easy for me to have any work don Not only is all the staff friendly and helpful, but the quality of work is excellent! They all make it convenient and easy for me to have any work done on my car. More
Not people of their word shoddy work. Based on the following: verbal abuse from Huntington Body shop employee Ron Schumaker, shifty talk from both body shop employees Ron and Al, not follo Based on the following: verbal abuse from Huntington Body shop employee Ron Schumaker, shifty talk from both body shop employees Ron and Al, not following my direction to do what I agreed to, despite being told multiple times, not installing the grille properly, not painting the scratches as asked and told could be done (Ron did provide a small jar of base paint for me to do the work), charging me for 1.0 man hour of paint labor and supplies totaling $72.00 not provided, and crisp depressions in the passenger seat leather surface because something with sharp edges was put on it, I will avoid and highly recommend against anyone using Huntington Ford. More
Thank you Dan, once again, Thank You, for all your support and patience in helping me choose the right vehicle. I am enjoying my 2017 Ford Edge. Dan, once again, Thank You, for all your support and patience in helping me choose the right vehicle. I am enjoying my 2017 Ford Edge. More
Great service. I returned to Huntington Ford for an oil change after John Locher saved my car by changing the battery. Excellent service. I was even informed of main I returned to Huntington Ford for an oil change after John Locher saved my car by changing the battery. Excellent service. I was even informed of maintnce repairs I would be needing soon. Great job, thank you! More