Serra Gardendale Kia

This place is horrible my husband and I bought a car in October and still trying to get the paper work right. I am sure it will not happen until we hire an attorney. Buyer Beware! October and still trying to get the paper work right. I am sure it will not happen until we hire an attorney. Buyer Beware! More

Just another car dealer My experience was no better than expected. I’ve never been a fan of the “game” but im always hopeful it will be different, however it was no different My experience was no better than expected. I’ve never been a fan of the “game” but im always hopeful it will be different, however it was no different. I asked a few times for a list of options in my price range but no one ever gave me one. After coming to the conclusion I may have to look at a few over my range they would still just show me one car at a time and then asked to talk about it. It’s a stressful process and I had mentioned I had one day to find a car, but no one seemed to be in any hurry to show me what they might have to offer me. When I finally found something I thought might could work, then the haggling begins. I know not all lots can be a car max the price is the price but sometimes the bottom line is a nice thing to know. The most frustrating moment and the one that would keep me from coming back was with the finance manager. He was showing me the options for extended warranty, since the car I was buying was used with no warranty, he told me about the coverage and then gave me the price. Once I declined he said well let me give you the dealers discount with that and then showed me a price for the warranty at the “dealers discount” which was much lower. I still declined but realized that had I taken the Warranty the first time, I would not have received the “dealers discount” version which seems more like a scam. All in all, the sales guys was a likable guy but I would not choose to come back as a first choice. Would have to be a great deal on a car to go through this process again. More

Flat Tire I thought the staff was very efficient and helpful. Gary secured me with a loaner until my tire came in and they also washed my car. I thought the staff was very efficient and helpful. Gary secured me with a loaner until my tire came in and they also washed my car. More

A-1 Service Mr. Willard was courteous and professional. I was nervous about purchasing a vehicle...he made the experience enjoyable. In all my years of car buying Mr. Willard was courteous and professional. I was nervous about purchasing a vehicle...he made the experience enjoyable. In all my years of car buying, this was the first positive experience. More

Very pleased We were very pleased with our experience. Steve went above and beyond to help. Would definitely recommend Steve and Gardendale Kia to friends and fami We were very pleased with our experience. Steve went above and beyond to help. Would definitely recommend Steve and Gardendale Kia to friends and family. More

Got me in and out They explain what service I was receiving and what it will do for my car. The coupons were at a great price. Service staff was great and courteous and They explain what service I was receiving and what it will do for my car. The coupons were at a great price. Service staff was great and courteous and my car was so clean when I picked it up it looked brand new. More

Had a great experience with Serra Kia. Andrew was attentive and got me out of my old car and into a new one. It was a quick and painless experience! Thank you Andrew and Serra Gardendale Kia!! attentive and got me out of my old car and into a new one. It was a quick and painless experience! Thank you Andrew and Serra Gardendale Kia!! More

quick and to the point My salesperson was so nice and made buying my KIA easy. My son bought a kia and minutes after he completed his deal I bought decided I would by one al My salesperson was so nice and made buying my KIA easy. My son bought a kia and minutes after he completed his deal I bought decided I would by one also. So we left out with two brand new cars. More

Was sold a defective car I came for another car but was pushed towards a different one because they claim the one I wanted had engine problems, but the car they sold me had mu I came for another car but was pushed towards a different one because they claim the one I wanted had engine problems, but the car they sold me had multiple undisclosed issues and they didnt even try to fix them before even selling the car. More

Install window motor and switches, the parts took 3 weeks It took three weeks to get a window motor installed. The power window motor took too long to get it delivered, and the dealer did not have a loaner ve It took three weeks to get a window motor installed. The power window motor took too long to get it delivered, and the dealer did not have a loaner vehicle. More