Serra Honda O'Fallon - Service Center

I am so pleased with Serra Honda of Offallon Illinois and the Salesman Joe Duco. This is the second time I’ve dealt with Joe. He is kind, respectful and never pushy getting a deal. He answers all questio and the Salesman Joe Duco. This is the second time I’ve dealt with Joe. He is kind, respectful and never pushy getting a deal. He answers all questions and gives you time to go over all the numbers.. I have never dealt with a salesman like Joe and would never go to anyone else to work out a deal. Serra Honda you have an amazing salesman working for you. Joe you are an amazing gentleman and salesman. Thank you so much, Carol H More

I had my car in for routine brake maintenance and drove extra far to go to this dealership because they had such a good price for standard pad and rotor resurfacing job. About an hour in, the person wh extra far to go to this dealership because they had such a good price for standard pad and rotor resurfacing job. About an hour in, the person who did my intake came over to me to share their "findings." They claimed the alignment on the car was so bad that their machine couldn't even measure my car in addition to an assortment of other "needed" items totaling almost $900. Interestingly, I had my oil and transmission fluid changed at my regular dealership just the week before and they did a multipoint inspection that revealed nothing needed except the hatch wiper blade. My regular dealership even went as far as to say that it was a little early to do the brakes as they measured them at 5mm and normally you can go to 4mm. They showed that the alignment was well within spec as well. So I told the intake person at Serra all of this and suddenly there was a lot of back peddling. I was told their alignment machine is a little bit "finicky" and that after looking again the brake fluid looked OK etc. I declined all the extra "needed" services and asked how much longer it would be. They said about an hour which was about right. The price for the brake job was honored although I had to correct them about that too at one point. And although they advertise complimentary car wash with all service, they didn't ask me if I wanted a wash and they didn't run my car through. So based on this experience I will likely not return to this dealership in the future. Offering low prices so you can try to coerce people into more or additional repairs seems like bad business to me and I don't want to reward that kind of dishonesty. Also interestingly, after being specifically asked to verify all my information, I received no follow-up email or text asking about the service or how it went. I also plan to send the 2 different multipoint inspection reports to Honda Corporate to see if they can figure out what is at the heart of the quality control issue given this car is a low milage vehicle that was in these dealerships a week apart. More

The Honda is always helpful and courteous. There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most import There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most important to address. I appreciate that! I am also aware that they are the messengers, they don't cause the issue. xxxx happens, its not their fault. They tell me about it and if it needs to be addressed at that time or can wait. I like that. Thanks again! More

Service Department Sometime in May, I brought my car in to have the front end check out due to excessive road noise coming from the driver's side wheel. They found nothi Sometime in May, I brought my car in to have the front end check out due to excessive road noise coming from the driver's side wheel. They found nothing. However , the ball joint in the right wheel had shown wear, and I was given a dramatic explanation on why I should get it fix right then and now. The scare tactic, you bet. At that point I was informed that they usually replace both at the same time at the customers expense. At that point, they showed me the play within the ball joint. I figured, I was there, why not get it done. The other side was fine. I was also scheduled to have the A/C checked for leaks, and possible fill. There were no leaks, and it was slightly low. So instead of just filling it, they empty the system and apply new refrigerate. Sure, this way they can charge the customer more money But what really set me off, is telling me that the oil pressure switch is leaking towards the end of the visit. This is a switch that is located near the oil filter. They asked me if I smell burning oil, or oil droplets on the garage floor. The answer was no. So the following day, I decided to perform my own oil change. The switch was clean as can be, with no signs of leakage. I have also taken a picture of this switch. This Oil Pressure Switch/ Sender would have cost me $80.00, and $100 for labor. Since I had to leave my car there over night, the service manager promised to take a photo of the switch. He never did. After reviewing the diagram of the complete system on HondaParts dot com, there are only two oil switches. The diagram falls under Oil Pump/ Oil Strainer V6. Another issue is the service department is too presumptuous. They already had created an pre-invoice with all the things they thought needed to be repaired without checking with me first. This caused a problem with the final invoice. I have spent a lot of money as this dealership's service/ parts department(s). Primary when it was Meyer Honda. But it's done. I will not "trust" Serra Honda. My suggestion, when a dealership tells you there is something wrong with your car, get a second opinion. Just as you would if you were diagnosed with Cancer. You'll be saving yourself money. More

Best Dealership in Metro STL Serra Honda is THE best! I have been using Serra Honda for a long time, back when it was Meyer Honda even. I always thought Meyer was awesome and S Serra Honda is THE best! I have been using Serra Honda for a long time, back when it was Meyer Honda even. I always thought Meyer was awesome and Serra has certainly stepped it up! Chris Hughes is a very professional and knowledgeable service rep! Easily 5 stars. As lead mechanic, Dave Isom is extremely competent and professional as well. In fact, Dave works on my ‘85 Porsche 911 and 2013 BMW M3 as well as my Hondas! Always top notch service. I trust him totally! Dave’s dad owned a European car service business years ago so he expanded his expertise beyond Honda. He has even worked on my Lexus IS350 and Toyota RAV4. It seems there is nothing he cannot service exceptionally well. Other Serra employees are also exceptional. Joe Duco and Gary Mauer in sales are always very friendly and go out of their way to ensure my experience at Serra is first rate! Serra Honda gets my highest rating! Thank you! More

Dissatisfactory workmanship On April 19th, 2019, I arrived early for my appointment. I was informed it would take one hour 30 minutes. But it was doubled that time, along with sc On April 19th, 2019, I arrived early for my appointment. I was informed it would take one hour 30 minutes. But it was doubled that time, along with scratches to my driver’s door, smuges on that door and window, and tar-like substance in driver’s seat. Sloppy!!! Having been a long-time Honda Accord customer and usually experiencing much more acceptable service and workmanship, this was a most unpleasant and dissatisfying experience! More

Great service at Serra I took my 2017 Pilot in for a routine check-up. I had the oil changed and tires rotated. My appointment time was 7:15 and they took me right in. After I took my 2017 Pilot in for a routine check-up. I had the oil changed and tires rotated. My appointment time was 7:15 and they took me right in. After explaining what would be done the service rep invited me to relax in their waiting room. A short while later my car was completed. The service technician alerted me to an upcoming Service that would be due during my next visit. I was impressed that he didn't try to push it on me this time. I was glad to see the tradition of fine service Meyer Honda had was passed on to the new ownership. Great job! More