Serra Nissan of Sylacauga

I would highly recommend Serra Nissan of Sylacauga toy friends and family. Nice and Courteous staff. Riccardo Gelpi was a tremendous help and was Extremely nice. The process was quick and easy. I would friends and family. Nice and Courteous staff. Riccardo Gelpi was a tremendous help and was Extremely nice. The process was quick and easy. I would recommend him for a raise. Thank you very much. More

Ricardo met me on the lot. He didn't pressure me. He listened to what I said and guided me to the vehicle he thought would be right for me. It was. The manager made a decent deal with me. (I'll never sa listened to what I said and guided me to the vehicle he thought would be right for me. It was. The manager made a decent deal with me. (I'll never say great deal I don't think!) Financing was fast and easy. Ricardo sat with me the entire time. He answered all my questions. He went above and beyond. If you're looking for an as painless as possible experience, call Ricardo at Serra Nissan. More

Ricardo is great and super helpful and friendly!! He helped me get the car I fell in love with. He definitely deserves a raise! Thanks! helped me get the car I fell in love with. He definitely deserves a raise! Thanks! More

Ricardo, Frank, Marty, and Thatcher were amazing. They worked with my daughter and me to get us both in cars. I bought a 2018 Nissan Kicks and she bought a 2020 Nissan Versa. worked with my daughter and me to get us both in cars. I bought a 2018 Nissan Kicks and she bought a 2020 Nissan Versa. More

The sales staff at Serra Nissan of Sylacauga have absolutely zero clues as to responding to e-mailed sales inquiries (aka 'internet sales'), or even to their own web site's green "Get Sales Price" bu absolutely zero clues as to responding to e-mailed sales inquiries (aka 'internet sales'), or even to their own web site's green "Get Sales Price" button, which is clearly a fraudulent gimmick. The only person's name I could ever elicit from them was that of a Ryan Stewart, who repeatedly refused to issue a quote on a new Murano Platinum below their web site's list price unless I drove 100 miles round trip to 'meet with one of their managers', and who completely ignored my numerous requests for a real internet sales rep to contact me regarding what would have otherwise been an easy cash sale. That hasn't stopped them from sending me several more unsigned marketing e-mails, though, my replies to which they systematically ignore, as well. So I scraped them off like raccoon doody from my shoe, and then bought this $40K Murano through another local dealer who, as it turns out, acquired that very same car right from Serra/Sylacauga's lot. *Snicker* Joke's on you, Ryan Stewart (and non-existent sales staff) - you should probably go back to sweeping up and changing tires, bubba! To be fair, though, Don Wood, 'Sales Manager', also ignores all sales-related e-mails. Somebody at corporate really should clean house at Serra/Sylacauga, because their sales and customer service dysfunction seems to be quite virulent... More

Great service and good patience, worked until I got something that I was satisfied with. Was very friendly and well mannered, a great team effort something that I was satisfied with. Was very friendly and well mannered, a great team effort More

Ricardo Gelpi is absolutely fantastic!! He got me out of Ricardo Gelpi is absolutely fantastic!! He got me out of a situation and put me into a brand new vehicle!!!!! Very pleasant and friendly to work with Ricardo Gelpi is absolutely fantastic!! He got me out of a situation and put me into a brand new vehicle!!!!! Very pleasant and friendly to work with! This man deserves a raise for sure! The whole process was very easy and he feels like family! More

I had the best experience here at Serra Nissan, my sales professional Ricardo Gelpi was the best! If your in the market come see Ricardo at Serra Nissan he will take care of you and make you feel like famil professional Ricardo Gelpi was the best! If your in the market come see Ricardo at Serra Nissan he will take care of you and make you feel like family. More

Ricardo Gelpi is the BEST!!!! This man deserves a raise....very pleasant, easy to work with, and friendly! We are very pleased with today’s car buying experience!!! raise....very pleasant, easy to work with, and friendly! We are very pleased with today’s car buying experience!!! More