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Serra Nissan - Service Center

Birmingham, AL

4.5
1,684 Reviews

1,684 Reviews of Serra Nissan - Service Center

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September 11, 2024

Customer service was excellent and efficient. Although it was busy, the wait wasn't too long. More

by dem.lalisan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you kindly for your review, we are very glad to hear about your experience at Serra Nissan! We deeply appreciate your business and hope you will come see us again if you are in need of service or a new vehicle!

September 10, 2024

Serra Nissan Centerpoint is a very professional and quick dealership to work with. I don’t go anywhere else but here for service. More

by brejansee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you for this kind review, we are thrilled to hear about your wonderful experience! We deeply appreciate your business and the time spent with us, and hope you will return again when you are in need of service or a new vehicle!

September 10, 2024

This was my 3rd visit at the Sierra Nissan dealership. As previously, I appreciate their professionalism and outstanding customer service. More

by valerie.abercrombie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell, Matt Henry
Sep 27, 2024 -

Serra Nissan responded

Thank you for such a wonderful review, as well as continuing to choose Serra Nissan for your vehicle's needs! We are especially appreciative of our customers that continue to be part of the Serra Nissan family, and we hope to see you again soon!

September 08, 2024

Car inspection was a disgrace 12 hrs into getting car home headlight out, yet Serra dealership shows they put a new one in, cord fell out under dash, 3 trips to zip tie their installed several hundred do More

by Disappointed with Serra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Cody salesman tire light on and humming said service told him humming was normal and dealership was trying to save money by not dealing with dash lire light. Mr Fuller never called back and Service Dillion never called back the next day after buying ca, Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

We are very sorry that your experience at Serra Nissan was not to your expectations, and appreciate your honesty with your review. We strive to provide excellent customer service, and will work to correct the situation and do better moving forward.

September 08, 2024

All I can say is wow, I brought my wife’s car in the dealership to get the regular routine maintenance and instantly I was greeted with wonderful customer service. Me as a person in sales look for thing More

by Keonpettway06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell, Matt Henry
Sep 28, 2024 -

Serra Nissan responded

Thank you! We are thrilled to hear that your experience exceeded your expectations, and will continue to work hard to keep it up! We sincerely hope you will continue to return to Serra Nissan when the time comes for service or a new vehicle, and we look forward to welcoming you back!

September 07, 2024

It’s great customer service every time I come here and the service and sitting area is always clean More

by aprilharris5775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King
Sep 27, 2024 -

Serra Nissan responded

We are extremely appreciative of your kind review! Thank you for choosing Serra Nissan for your service, we look forward to seeing you again when the time comes for service or a new vehicle!

September 07, 2024

We received impeccable service with a lower wait time. All the employees were very courteous and kind. Awesome hospitality💐💐💐 More

by GHOSTFACE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

Thank you so much, we are so glad to hear about your wonderful experience! Thank you for choosing Serra Nissan for your service needs, we hope you will continue to come back for future needs, and we look forward to serving you!

September 06, 2024

This was my 2nd visit regarding the mileage count not registering promptly. Thanks again for your trained professional technician for solving the problem. Great Servicd with a Smile. More

by lsescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

We are very glad to hear that your experience at Serra Nissan exceeded your expectations! Thank you for choosing us for your vehicle needs, and we hope we can earn your business in the future as well!

September 05, 2024

I love this dealer ship they was very nice and listen to everything I said and what I wanted More

by Joel Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your kind words, Joel! We are very appreciative of your business and time at Serra Nissan, and hope you will continue to choose us when the time comes for service or a new vehicle!

September 05, 2024

I am very pleased with the service at Serra Nissan. I was greeted immediately. I am always glad to have a cup of coffee as I wait for my car to be serviced. More

by kimyum42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name. It was a African American male with a full beard and mustache. He was very funny and gave me advice about what needed to be done to my car
Sep 27, 2024 -

Serra Nissan responded

We are so glad to hear that you were pleased with your experience at Serra Nissan! We are incredibly appreciative of your business and your kind review, and we hope you will continue to return to Serra for your future vehicle needs!

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