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Serra Nissan - Service Center

Birmingham, AL

4.5
1,685 Reviews
Call Service Center (205) 856-2544

1,685 Reviews of Serra Nissan - Service Center

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June 12, 2024

Everything has a diagnostic charge. Irritating to get sales calls after each service asking to purchase or trade. More

by Renaykeith61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell, Matt Henry
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June 11, 2024

The people are really nice and the dealership is very clean. Will be back for my next service. More

by stephanie_hrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 10, 2024

Great Dealer with great reps that knows how to diagnose and manage resolution with understanding. More

by epting7
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 09, 2024

The service people were very polite and friendly. They made the experience enjoyable and quick. More

by v821miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 07, 2024

Drive my car in for an oil change of over $100 and to have my car check to see why it stalls when driving and then picks back up speed. I was told they could not find the problem and recommended over $2, More

by bpemcneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
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Jun 07, 2024 -

Serra Nissan responded

We did diagnose the vehicle, but could not duplicate the problem that the customer was explaining to us. During the diagnosis, the customer's car presented other issues, which might be leading to the issue that they are having with their vehicle, but we could not say for sure since we could not duplicate the issue. We did have to charge the diagnostic fee since we found other items that the customer didn't initially bring the vehicle in for and the repairs being refused.

June 05, 2024

Great customer service however as for the actual service or maybe depending on what type of service feel is long waiting time More

by rosamtafoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 05, 2024

Already completed. Next question would not load appropriately not starting all over, ready to move on. More

by debrn911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Checkout woman at service payment office , Amanda Badgwell
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June 04, 2024

Serra Nissan has always been very professional and courteous to me when I get oil changes. I love dealing with Amanda, she's very nice. More

by O.WILSON972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 02, 2024

I really love this dealership because it's like a family. The staff makes you feel welcome! More

by fearfullymade2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 02, 2024

Mr Higgins the service manager is sweet and very helpful. We wouldn’t let anybody else service our car but him. He explains what needs to be done and the charges are very reasonable. Amanda and Maxine are re More

by S3morin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Higgins and Maxine, Amanda Badgwell
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