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Serra Nissan - Service Center

Birmingham, AL

4.5
1,687 Reviews
Call Service Center (205) 856-2544

1,687 Reviews of Serra Nissan - Service Center

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May 22, 2025

I’m very happy with my new tires - not only did I get a great price for a full set, an alignment, and the installation, but my car drives so smooth and is back to handling really well! More

by lindseygbutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Serra Nissan responded

Thank you for your great review, we are so glad you had a great experience with our service center! We greatly appreciate your time and business spent with us, and we hope to continue to serve you for all your future vehicle needs!

May 16, 2025

Sold me a car that they new had problems and didn't even tell me about .. the trunk want open.. hasn't since I got the car.. tried to take it back up to dealership to try to get them to fix it the week afte More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Muhihu
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025

Been having my vehicle serviced there since new and haven’t had any problems or issues More

by Walter67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Serra Nissan responded

Thank you for your positive review of our service center! We appreciate you continually choosing our team at Serra Nissan, and we value you as a member of the Serra family! We look forward to serving you for any future vehicle needs!

May 12, 2025

Nice place Nice place to wait. Free water was offered. Wasn't asked to look at cars.... More

by jrvett
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
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May 13, 2025 -

Serra Nissan responded

Thank you for your great 5-star review, and thank you for choosing our team at Serra Nissan for your vehicle's service! We greatly appreciate your time, and we hope that we can continue to earn your business for any future vehicle needs.

May 09, 2025

I only visited the service department. I can’t make an opinion on the dealership. More

by PETEISBELL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Serra Nissan responded

Thank you for your 5-star review, Pete! We appreciate your time with us in the service center and thank you for your trust in our team regarding your vehicle's service. We hope that you will come back and see us for your next service as well!

May 07, 2025

Service was quick, courteous, and performed well. Everything was clean and in great condition when I got my car back More

by lindseygbutz
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
Report | Print
May 09, 2025 -

Serra Nissan responded

Thank you for your great review! We are so glad that you chose Serra Nissan for your vehicle's service, and we appreciate your time and business spent with us. We hope to serve you again in the future as well!

May 02, 2025

The staff was really nice. The person that helped me kept me updated on my car and also gave me good suggestions about my car. More

by jfletcher_89
Recommend Dealer
Yes
Report | Print
May 05, 2025 -

Serra Nissan responded

Thank you so much for highlighting our staff, and for choosing Serra Nissan for your vehicle's service! We greatly appreciate your time and business, and we hope that we can continue to serve you in the future!

April 30, 2025

Very quick and efficient service and friendly staff Always take care of my needs and inform me of issues More

by AYANNABELLE
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
Report | Print
May 01, 2025 -

Serra Nissan responded

Thank you for a great review about your experience with our service center! We are very glad to have earned your time and business, and we thank you for your trust in our team! We hope that you will continue to choose Serra Nissan for any of your future vehicle needs and keep us in mind for family or friends as well.

April 30, 2025

Mr. Billy Baker & Mr. Vincent were so attentive to my wants & needs. ♥ Very nice Staff. Mr. V. Wanted to make sure I had what I wanted. Billy had been my Salesman in the past, so I knew I wanted him More

by no20
Recommend Dealer
Yes
Employees Worked With
Billy Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Lavender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dragon Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Serra Nissan responded

Thank you so much for your glowing review! We are honored to have been able to serve you, and we sincerely thank you for choosing our team for your vehicle purchase. Welcome to the Serra family - we look forward to serving you in the future as well!

April 29, 2025

They did not fix the issue of my vehicle and the more I brought it back the more problems persist. They were adding more issues and didn't want to fix the issue they caused. Sarra Nissan dealership parts a More

by roseman_i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Serra Nissan responded

We are very sorry to hear about your experience with our service center and your vehicle concerns. We always strive to provide top-notch customer service and communication, and we take your concerns seriously. We would like to know more about your situation and understand how we can help, so we encourage you to call us at 205-856-2544 and ask for Dylan so that we can work towards a resolution.

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