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Serra Nissan - Service Center

Birmingham, AL

4.5
1,671 Reviews
Call Service Center (205) 856-2544

1,671 Reviews of Serra Nissan - Service Center

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February 15, 2025

Sera Nissans Service and personnel were very professional and did an outstanding job Kudos to the technicians More

by drakejames921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Serra Nissan responded

Thank you so much for this great review! We are grateful to have earned your time and business, and we thank you for trusting our team with your vehicle's service needs! We hope to earn your business again for any future needs, and hope you keep us in mind for any family or friends in need of a vehicle.

February 15, 2025

I have been up there several times with my car same issue. They dont communicaton with them is horrible More

by Ariee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyng Scott
Report | Print
Feb 17, 2025 -

Serra Nissan responded

We are very sorry to hear about your experience with our service center. In an effort to resolve this situation and improve ourselves, we invite you to call us at 205-856-2544 and ask for our service manager, Dylan, so we can further investigate. We hope that we can assist you towards a resolution.

February 12, 2025

it was grate did there job and it wasn't that long I had no problem More

by perrywilson737dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Serra Nissan responded

Thank you for this great review! We appreciate you choosing us at Serra Nissan and trusting us with your vehicle's service, and we thank you for being part of the Serra family! We hope that you will continue to choose for any future service or sales needs, as well as keep us in mind for any family or friends in need of a vehicle!

February 11, 2025

Good job and very friendly and hope she can get me a ride very soon More

by aprildial983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Serra Nissan responded

Thank you so much for this great review! We appreciate you trusting our team here at Serra Nissan with your vehicle's service, and we sincerely hope to serve you in the future for any sales or service needs as well!

February 10, 2025

I've been an employee at this facility that prides themselves in Customer excellence.. My Service experience was remarkable and my Adviser Mr.Ziggy Watts was kind,considerably enthusiastic about ren More

by berrollonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Ziggy Watts
Report | Print
Feb 10, 2025 -

Serra Nissan responded

Thank you for such a wonderful review - we are very grateful to hear your feedback and learn more about our customers' experiences! We sincerely appreciate you choosing Serra Nissan for your vehicle's needs, and we appreciate your trust in our team here. We hope to serve you again for any future service or sales needs!

January 31, 2025

Great dealership salesman. Service department personnel is super as well......Serra Nissan is a great place to purchase a car More

by amccants41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Henry, Kyng Scott
Report | Print
Jan 31, 2025 -

Serra Nissan responded

Thank you so much for your awesome review! We greatly appreciate you choosing Serra Nissan and trusting us with your time and your vehicle's needs. We look forward to serving you again for any future vehicle needs and hope you will keep us in mind for any family or friends in search of their next great car, too!

January 26, 2025

They always seem to mark up the work order even though if you get a diagnostic from another shop they always seem to add something extra,and I still need to go back because my service engine light is back on More

by CFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
Report | Print
Jan 27, 2025 -

Serra Nissan responded

We are very sorry to hear that you were not satisfied with your recent service visit with us. We do everything we can to maintain customer communication and transparency throughout our process, and we would like to understand more about your visit in an effort to continually improve. If you are willing, we encourage you to call us at 205-856-2544 and ask for Dylan to discuss your recent experience.

January 17, 2025

Excellent communication , very understanding , very thoughtful , Very helpful , Overall their customer service is outstanding.Really great company More

by andersonj053005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyng Scott
Report | Print
Jan 17, 2025 -

Serra Nissan responded

Thank you so much for your outstanding review - it is greatly appreciated! We want to thank you for choosing Serra Nissan for your car's service and for trusting us with your time and business. We are grateful that you're part of the Serra family, and we look forward to serving you again in the future!

January 12, 2025

It is a customer service oriented environment, where you find that most of the people are friendly! More

by appjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Serra Nissan responded

Thank you for your feedback! We greatly appreciate you choosing Serra Nissan for your vehicle's service and for spending your time and your business with us! We are always looking for ways to improve, so we would love to know how we can get even better and be sure to deliver a truly 5-star experience next time!

January 11, 2025

To be honest after jumping through hoops and being talked to in a very inappropriate way. I’m not getting done what needs to be done. What should’ve been done when I bought the car to begin with and I’ve had More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
King
Report | Print
Jan 14, 2025 -

Serra Nissan responded

Tiffany, we are very sorry to hear about your experience with our service center. Please know that we have investigated this situation regarding unprofessional communication, and disciplinary action has been taken. It is our understanding that the technical service performed was within our operating parameters, and we look forward to serving you at your next appointment to resolve any concerns and deliver a professional, 5-star experience.

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