Serra Nissan - Service Center

My dad brought my car in to be serviced & I didn't think I would need to look under the hood but I guess I should have because the caps were left sitting to the side under my hood. I only found this out aft I would need to look under the hood but I guess I should have because the caps were left sitting to the side under my hood. I only found this out after having a car accident where my brakes stopped working. There's no way they came off in the wreck because they twist & lock into place. I'm furious about this! Especially since I spoke to Matt & he acted as if it were impossible for them to leave the caps off! More

Took car in for scheduled recall work as well as getting a key fob programmed. Went back to pick up and was told they didn’t have the part for the recall, said they would have it in about a week and for me a key fob programmed. Went back to pick up and was told they didn’t have the part for the recall, said they would have it in about a week and for me to call back. That was over three weeks ago, I have called three times without talking to anyone in service, just goes to answering machine. I have left three messages and no one has called back. The man I talked to was very pleasant and knowledgeable and the rest programming of key has gone well. That is why I gave two stars and not one. But main reason I scheduled service was for the recall and that still has not been done and no one has returned my calls. More

Natl. back order for part and 5 + months later!! The service Dept. had the part installed in 1.6 hours. I’m just glad to have my car fixed. Very friendly s back order for part and 5 + months later!! The service Dept. had the part installed in 1.6 hours. I’m just glad to have my car fixed. Very friendly service Dept. More

Excellent service. Very prompt and helpful. Would highly recommend. They are very nice and friendly. Very prompt and helpful. Would highly recommend. They are very nice and friendly. More

I'm tired of filling out these surveys it's going to get to the point where every time one goes to the restroom 1 is going to be asked to complete a short survey evaluating the restroom experience to the point where every time one goes to the restroom 1 is going to be asked to complete a short survey evaluating the restroom experience More

The tech did his job,he was honest and he care about his customer service and I would like for him work car again,thanks serra Nissan customer service and I would like for him work car again,thanks serra Nissan More

They have good customer service in the service department. They get you in and out real quick . department. They get you in and out real quick . More

They always provide quick service. The ability to make an appointment online is so convincing The ability to make an appointment online is so convincing More

All the service department staff I've encountered are very friendly and efficient. The service advisor kept me informed of the progress of my service. very friendly and efficient. The service advisor kept me informed of the progress of my service. More

The staff was really nice. They fixed the recall on my car for free . Thank you They fixed the recall on my car for free . Thank you More