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Serra Toyota Saginaw

Saginaw, MI

4.6
36 Reviews

4320 Bay Rd

Saginaw, MI

48603

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36 Reviews of Serra Toyota Saginaw

August 31, 2022

They are two hours away from where I live and I’ve purchased several vehicles from them and have brought friends and family there. Herb has always done a fantastic job on getting us in the right vehi More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb
Sep 02, 2022 -

Serra Toyota Saginaw responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Serra Toyota Saginaw Team

June 29, 2022

I switched to this dealership for service following a recent visit to another local dealership for service at which I felt was not inviting. I was greeted with respect here at Serra and following the ser More

by Fran K S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service techs
Jul 01, 2022 -

Serra Toyota Saginaw responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Toyota Saginaw Team

June 05, 2022

Excellent dealership. Sam Kaczynski was the Sales Consultant who is extremely professional and helpful and made car buying a very good experience. Highly recommend Serra T More

by sanj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kaczynski
Jun 07, 2022 -

Serra Toyota Saginaw responded

We cannot thank you enough for your wonderful review of Serra Toyota of Saginaw and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Toyota Saginaw Team

May 07, 2022

Very pleasant staff and experience overall. Did a competent thorough job. Comfortable & generally peaceful waiting area. More

by Diana Gibson-Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hammerel
May 10, 2022 -

Serra Toyota Saginaw responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Serra Toyota Saginaw Team

March 27, 2022

Best car buying experience I have ever had! Chase Munro, who I dealt with will treat you well! More

by Cheri G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hammerel, Digital Air Strike
Mar 29, 2022 -

Serra Toyota Saginaw responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Toyota Saginaw Team

February 16, 2022

Took my 2009 Toyota Corolla in a total of two times to this place with the first time not finding any trouble and on the second time they found that I needed a whole head gasket. They did give a rental to More

by Madcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashleigh Hammerel, Digital Air Strike
Feb 18, 2022 -

Serra Toyota Saginaw responded

Thank you for taking the time to share your recent experience at Serra Toyota of Saginaw. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joe Carrier, GM, 989-790-0800

January 08, 2022

Im just gonna share my car buying experience at Serra Toyota... Dylan Young is the man! He'll take good care of you, will give you updates regularly in regards to the availability of the car and won't pr More

by LouiePogi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan and Ashley
Jan 11, 2022 -

Serra Toyota Saginaw responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Serra Toyota Saginaw Team

December 26, 2021

We came in to buy a new Camry for my fiancé and the salesperson we had working with us was very helpful. I had been in touch a week prior to coming in. He ran the numbers in every way we asked so we co More

by Alleina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan, Ashleigh Hammerel
Dec 29, 2021 -

Serra Toyota Saginaw responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Serra Toyota Saginaw Team

November 07, 2021

Very expensive.money is all they want.xxxx on the customer attitude. Will not go back. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Nov 09, 2021 -

Serra Toyota Saginaw responded

Mark, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Joe Carrier, GM, 989-790-0800

April 04, 2021

Very bad experience with sales in used Toyota on "Good Friday ".. Wife went to check out RAV4 she saw. Salesman very rude to her gave her unwritten quote higher than internet price and very condescending More

by Skypilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashleigh Hammerel, Digital Air Strike
Apr 06, 2021 -

Serra Toyota Saginaw responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Sincerely, Joe Carrier, GM, 989-790-0800

Apr 06, 2021 -

Skypilot responded

Respond? To what. ? I guess I am confused... presented the details and salesman did not even respond to my wife's notification that she changed her mind on the vehicle and had to incur a 30.00 stop payment on her "supposedly" down payment? Did the guy have his phone and internet privileges taken away...? We'll take our CASH elsewhere and check out social media accordingly. Mike.