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Serra Toyota
Birmingham, AL
2,837 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 05, 2025
I picked up my new 2025 4Runner Limited yesterday and it’s everything I hoped for and more! This is my 6th new Limited since 1996 and it’s amazing how much each generation improves over the previous gen it’s everything I hoped for and more! This is my 6th new Limited since 1996 and it’s amazing how much each generation improves over the previous generations. However, the 2025 “4RunnerG6” version is above and beyond what I could have ever imagined. To cap off the purchase experience from Serra Toyota was the phenomenal long distance assistance I received from their sales representative Ms. Ebtesam (“Sam”) Mohammed! From the time I ordering the 2025 Limited in early February through picking it up in early May, she was always there every step of the way providing friendly, insightful and easy to follow information over the phone, email or web since I lived over two hours from the dealership. She’s a gem and I would choose her as my sales rep with any future purchase from Serra Toyota, Birmingham, AL! More
by rvogel9096
Employees Worked With
Sam Mohammed
April 26, 2025
Matt Lawley is an underhanded/dishonest salesperson! Do not trust him at all! He will undermine another salespersons deal in process by lying! So don't trust him! I drove 2 1/2 hours to purchase a vehi Do not trust him at all! He will undermine another salespersons deal in process by lying! So don't trust him! I drove 2 1/2 hours to purchase a vehicle and already had my financing to purchase. When Pablo and I were in the vehicle Matt came over, opened the passenger door said that the vehicle was sold, which it was not! Pablo and I were waiting for the rain to stop, so we could go inside to finish the sale. While Pablo and I were in his office finishing paperwork, someone came asking for the key to the vehicle I was purchasing because it was going to be sold! The person was Matt Lawley! He had told the GM that Pablo's customer was not serious and he (Matt) had someone ready to buy! So the sale was stolen from myself and Pablo! How shady and dirty is that!!! Terrible customer service! How dare you Matt Lawley! I have one word for you "Karma" Hope you are happy with yourself! More
by dukecs
Employees Worked With
Matt Lawley
February 01, 2025
Beh Doli is the best. I have dealt with him on many occasions and he hasn’t failed me yet. He is very personable and fits the needs of his customers. Great job Beh! I than I have dealt with him on many occasions and he hasn’t failed me yet. He is very personable and fits the needs of his customers. Great job Beh! I thank you! More
by Alexis Griffin
Employees Worked With
Beh Doli
January 29, 2025
First experience ever buying my own vehicle was absolutely ruined by this dealership. I traded in my truck for a Tacoma TRD Off Road and when driving it home the transmission skipped. Brought it absolutely ruined by this dealership. I traded in my truck for a Tacoma TRD Off Road and when driving it home the transmission skipped. Brought it back the following Monday and they informed me that it will need a transmission replacement (good thing they missed that in the inspection). Waited a week and a half and still no news. Drove here today hoping they would make it right, but everything they showed me was above the price i paid for the original tacoma so they “couldnt make it work” Here i am leaving with my Ford again today with a cancelled contract and sour taste in my mouth. I highly suggest to ANYONE that is in the market for a used vehicle steer VERY CLEAR of Serra Toyota. They WILL screw you over. More
by lmk0042
Employees Worked With
Joseph Jenkins
December 30, 2024
Unauthorized charges for a oil change, MOA added without being consulted about what a MOA is or why it would be needed on a car that has only 38k miles on it. being consulted about what a MOA is or why it would be needed on a car that has only 38k miles on it. More
by kholes0805
Employees Worked With
Greyson gooch
November 27, 2024
Abdoul was very great at showing and getting pricing where we needed it to be for my mom. Very great personality and knowledgeable on vehicles. I would highly recommend going to see him for your next ca where we needed it to be for my mom. Very great personality and knowledgeable on vehicles. I would highly recommend going to see him for your next car purchase. More
by april4bama33
Employees Worked With
Abdoul Abo Aouda
