
Serra Toyota
Birmingham, AL
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Bad Customer Svc. Good luck in trying to get anyone on the phone to actually help (in the Svc. Dept.) without being sent to a voicemail. My first call was yesterday an Good luck in trying to get anyone on the phone to actually help (in the Svc. Dept.) without being sent to a voicemail. My first call was yesterday and I was sent to a voicemail twice. Just tried to call again, he got my phone number and then told me to hold. Then after holding for a couple of minutes I was sent to another voicemail (without warning). I called back and told the receptionist of my experience and told her I wanted to complain to someone and guess what.....I was sent to a voicemail. CUSTOMER SERVICE AT THIS PLACE IS HORRIBLE!!!! I do not know who I spoke with both times I called. I only checked "Larry Paulin" because it made me select an employee. More
Outstanding Experience When to visit Serra to look at purchasing a new Truck. Mike Miller was my sales guy before I left he had convince me to buy a Tacoma and also sold my When to visit Serra to look at purchasing a new Truck. Mike Miller was my sales guy before I left he had convince me to buy a Tacoma and also sold my wife a vehicle in one sitting. Mike is great down to earth guy and really helpful. The rest of the staff was very helpful in making our car buying experience a PLEASURE and not a hassle. So please visit Serra on your next vehicle purchase and especially speak to Mike Miller. You will not regret it. More
Excellence!!! We came to Serra Toyota not expecting to be able to accomplish what we set out to do, which was get two vehicles one new and one used . My mother and We came to Serra Toyota not expecting to be able to accomplish what we set out to do, which was get two vehicles one new and one used . My mother and youngest brother had dealt with Zack Vickers on several purchases so that is who we went to see. Over several days he and his team put in tireless effort and the next thing I know not only am I leaving with two brand new vehicles, but two vehicles nicer than anything we have ever owned. As long as Zack works for Serra Toyota my family and I will not go anywhere else. My wife is the happiest she has ever been with a vehicle and she was more than pleased with the service. In my opinion there is no other choice when it comes to Toyota dealers, you have to choose Serra Toyota and my salesman Zack Vickers. Thank you Zack and your team for all the hard work. More
Awesome Serra Toyota is the best place to buy a car,it was quick fast and no problems. I traded my wife SUV for a 2017. Will definitely be purchasing my next Serra Toyota is the best place to buy a car,it was quick fast and no problems. I traded my wife SUV for a 2017. Will definitely be purchasing my next car from Serra Toyota Birmingham More
Great Staff Staff was very friendly, very professional and will help you in any way. Quinton Smith worked hard to make it happen. Thanks for all the hard work and Staff was very friendly, very professional and will help you in any way. Quinton Smith worked hard to make it happen. Thanks for all the hard work and time you spent on getting the job done. I will without a doubt recommend this place and salesman to anyone. More
Very good Employees are very helpful and I find the best place for Toyota vehicles and undoubtedly recommend this place for everyone. While buying car I got Ron Employees are very helpful and I find the best place for Toyota vehicles and undoubtedly recommend this place for everyone. While buying car I got Ronald as amazing person and it was just yesterday when I was there for car service And I found another very sincere and hardworking man : Hunter Parker. Both of them are very friendly and helpful. More
Great staff member When you go to this dwalership the staff are nice and friendly helpful they are there for you ask for Chis Ziadie who is a great salemen very helpful When you go to this dwalership the staff are nice and friendly helpful they are there for you ask for Chis Ziadie who is a great salemen very helpful More
Chris Ziadie - Got the job done and did it well! I'm not a fan of car-buying...just really not keen on the whole experience. I'd already been in touch with a couple of sales people at various places I'm not a fan of car-buying...just really not keen on the whole experience. I'd already been in touch with a couple of sales people at various places and each wanted to take my very specific list of wants/needs and "up-sell" or "other-sell" something else to me. Chris Z was given my number and asked to take care of us - and that's truly exactly what he did! He was great to work with as we looked to replace one of our older family cars. He took my short but specific list and found the ideal used car for us in probably less time than it's taken me to write this review! Chris worked to make happen every request I had - down to the detail. I highly recommend Chris and was very pleased with his "not a problem" attitude...even when the car wasn't available for a test-drive, he made a quick substitution and kept the sale "alive". More
Justin made this experience amazing! If you're looking for a new car be sure to check out Serra Toyota! But more importantly ask for Justin Hamblin. I honestly couldn't be any happier wit If you're looking for a new car be sure to check out Serra Toyota! But more importantly ask for Justin Hamblin. I honestly couldn't be any happier with the service I received. As a first time car buyer this process could've been scary and intimidating, however Justin made this one of the easiest decisions in the world. It's like talking to one of your good friends instead of some stranger. He's not only knowledgeable about the vehicles he's selling, but he's there to answer any and every question you may have! I've had great customer service in the past, but he was above and beyond. Answering calls, texts, and emails in minutes just to make sure we (the customer) are at ease with our purchase! The people at Serra Toyota made this a quick and easy purchase for me, and I know that when I'm in the market for another car Justin will be the first person I call. More
Thank you Mr Babice for getting us in our 2016 Camry!! Great experience!! When I didn't think it could be done Serra Toyota did it!! I'm very pleased and will be buying all my cars from now on from Serra T Great experience!! When I didn't think it could be done Serra Toyota did it!! I'm very pleased and will be buying all my cars from now on from Serra Toyota!! Thank you so much for all the help! More