Serra Toyota

Best car experience I recently visited unsure of whether I wanted a new car or not. I was looking around and then I met Aldo. He answered every single question I had and I recently visited unsure of whether I wanted a new car or not. I was looking around and then I met Aldo. He answered every single question I had and I was convinced. The service is here is so great not to mention Aldo. I am very happy with my new purchase and I foresee Aldo having a bright future at this company. More

Such an amazing experience! They answered all my questions I had, I was very pleased with how fast everything went I was in an out of there with my new car in no time at all. I w They answered all my questions I had, I was very pleased with how fast everything went I was in an out of there with my new car in no time at all. I was happy with the total car buying experience I had there. Everyone was nice and helpful. My sales person Bernard rocked!! More

Propagating the sleezy car dealership stereotype!!! Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge m Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge me a $37.50 "diagnostic charge" for looking at the glove compartment latch. I'd declined the $125 latch repair cost, but still paid for over $700 worth of other repairs. They did reverse the $37.50, but only after I questioned it. Next, they now charge a "hazardous waste disposal fee" for things like "oil filters & waste oil", "parts cleaner wastes", "dumpster disposal". In my case, that charge was $30, which apparently is non-negotiable. Finally, despite discussing their "save $100 if you spend over $700 coupon", the service writer "forgot" to deduct the charge. I noticed the next day, and went back to question it. Crediting the credit card that they'd charged was not an option, but they will mail you a check in 1-2 weeks, or give you a credit against future service. To top it all off, the $30 hazardous waste disposal fee doesn't count against your parts & labor costs, so I then fell $20 short of the $700 threshold, and my discount was then only $90. THIS is why people hate buying cars, and avoid interacting with car dealerships! More

Excellent Service My wife and I purchased a 2018 Highlander on 5/24/18. Excellent customer service from the internet sales team and our sales rep. Best price on a Highl My wife and I purchased a 2018 Highlander on 5/24/18. Excellent customer service from the internet sales team and our sales rep. Best price on a Highlander in SE Wisconsin after shopping around at multiple dealerships. The team was efficient in processing the sale and had extensive product knowledge. More

No respect, apperently they can do no wrong. Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not beca Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not because I have metals caps on the tires and they were corroded together. This is perfectly acceptable, the issue that I have is, no one told me this and when I went to leave I informed the gentleman at the counter that my tire pressure light was still on even though the tires seemed full. He asked me to bring the car back in and he would take care of it there. After one of the employees tried for a while I told him to just leave it before he damaged the tire, which I would take care of it myself. Keep in mind no one has informed me about the metal caps issue at this point. When I got home I noticed the tire was a bit low but not much, I figured I’d the tire after work. That night I went to work and in the morning I noticed my tire was completely flat. I drove the car to the vehicle maintenance personnel at my job (Full time Military member). The cap broke right off with little effort. So I spent my morning changing my tire and the taking my car into Don Jacob. Later that day when I went in to figure out what was my next step, I encountered my real problem. I was in my uniform because I had to go to work right after that, the gentleman that was helping me out was very short with his coworkers but I’m sure that had a lot to do with the fact that he had a disgruntle customer in full military uniform (not my intention but I was running late for work). When I spoke to that manager, he seemed annoyed that I was even bringing it up to him at all. I told him that the biggest issue I had was that when I went in I did not have a flat tire, I did not have any issues with a flat tire and in under thirty miles after leaving his building I had a flight tire from damage to the tire valve. He’s reply “that’s not my problem, this is a very common issue. None of my people touched your tires or would have used a tool to it.” Even though they attempted to fill my tires on more than one occasion and I believe an employee did use a tool… then I asked him if their cameras would be able to see if hand pliers were used, seeing as it happened when I was parked in front of one of their main cameras. At this point the manager looked at me with content and smirked as he stated “I don’t need to, I asked my guys if they used pliers.” I get it that’s what they said, but if you have a camera readily available and a customer is asking if you can take a look, isn’t it worth taking a look? Don Jacob Toyota says they value their customers, but I can tell you the way I was talked to I didn’t feel valued, I felt as if it didn’t matter what I could have said or even if they did find video proof on their cameras, that no matter what oi would have been in the wrong, while talking to the manager I never once felt an ounce of respect in his domineer, tone or general actions. I understand that me being upset didn’t help, even if I did work a thirteen our shift to come out to a flat tire and employees that really don’t seem to care what so ever towards my issue. As much as having a flat tire, right after work annoyed me, what bothered me the most was feeling like the staff members could care less about me as a person… My overall experience with Don Jacob Toyota based off of the last few years, if you’re looking for mediocre work to be done at above mediocre pricing, this is the place to go. If you find that they have done something wrong on your vehicle, prepare to be blamed. If you’re looking for respect as a veteran, stop by on Veterans Day. More

No communication Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 day reminder about my appointment. Beautiful right?, welp, I show up early mind you, talk to a professional and I’m told that they cannot service me until hours later due to not having service techs available during the weekend. Hmmm? you had 3 days to easily tell me thru technology or by phone. I was clear what I needed done and NO communication? Thanks for that great customer service, not. Gave Don a chance, I was warned. People were nice though. More

Liars and Con's I went in on 10/13/17 and dealt with Jenell Salewsky and bought a 2011 Toyota Camry. Jumped thru hoops to provide everything she needed on a ( Friday I went in on 10/13/17 and dealt with Jenell Salewsky and bought a 2011 Toyota Camry. Jumped thru hoops to provide everything she needed on a ( Friday early evening) and even paid the $2000.00 down payment....signed paperwork..... changed my insurance ( b 4 I could take the car) and was told 6 to 8 times the car is mine and she would put a sold sign on it. They needed to send paperwork to the bank so I'll have to come back to pick up my car on Monday. Saturday I called there to get a little info and was told they would call back......needless to say I got no call...in fact I heard nothing until I sent an email stating my disappointment and complaints about the lies I was told. Response was " I only relayed to you what I was told" some sales woman. Whole experience was horrifying. Toyed with my emotions as well as my money for over 48 hours !!!!!!! Stay FAR away people. All of the above can be proven to be the truth. Brenda Pigott. More

Con Artist . Normally I don't write bad reviews but in this case I feel you need to be informed. ..I purchased a used mini van from Don Jacobs on Feb 8th 2017 I f Normally I don't write bad reviews but in this case I feel you need to be informed. ..I purchased a used mini van from Don Jacobs on Feb 8th 2017 I found out after I signed paper work that it didn't have floor mats and only one key ..they gave me $100 of the sale price of a $300 key... 30 days later it won't pass emissions and the engine lite comes on and goes off so I take it to a different dealer ( the one across the street) and finds out it needs a engine head and a EFIM Pump.. So I know when you buy a used car things happen but 30 days????? ...The Toyota Car Warranty I purchased only covers internal Moving Engine parts ...well the engine head doesn't move so they won't cover it and the emissions pump is not an internal moving part aside the engine....So I go in Don Jacobs and ask why would you sell me a van that won't pass emissions and needs major engine work? .. You would think a Dealership should inspect and take care of these issues before selling anything I bet Ebay or Craigslist has better choices. ..... The Answer: we didn't see any codes so we can't do anything..Im stuck with this van as its getting fixed from a competitor 30 days later ..I'm self Employed and would never do any of my clients the way I've been treated......I will never In any lifetime by another anything from these con artist... I have Paper work form the date I purchased to the date I got it fixed ..Don't believe the response if any from this review .. I just left the Dealership and they can't do anything except keep telling me Have a nice day...She said it 3 times....If you want proof just call me or email and Ill show you all of my paperwork...I don't write a bad review and hide behind a fictitious name...here is my name and email.... Marcell Guyton 414-315-3222 Marcell_Guyton@att.net ..Don Jacobs stands for Con Artists at its Best.... More

courtesy l bought a used car, and did not receive even a one day warranty. also did not even fill the fuel up. no courtesy call either l bought a used car, and did not receive even a one day warranty. also did not even fill the fuel up. no courtesy call either More

My Review My experience with leasing a car was longer and more drawn-out than I believe was necessary. I was at the dealership from 1:00-4:00 pm and spent a lot My experience with leasing a car was longer and more drawn-out than I believe was necessary. I was at the dealership from 1:00-4:00 pm and spent a lot of downtime waiting in a chair at the salesperson's desk. More