Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Toyota of Decatur
Decatur, AL
1,341 Reviews
Serra Toyota Of Decatur in Decatur, is proud to be an automotive leader in our area. Since opening our doors, Serra Toyota Of Decatur has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. We Serve Decatur, Huntsville, Cullman and everywhere in between. Give us the chance to show you how easy it is to do business with us.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,341 reviews
September 10, 2004
We were looking to buy a Toyota Sequoia. Our salesman was great. It didn't take long for us to agree on a price with our salesman and his manager, or so we thought. There was a scratch on both bumpers and we great. It didn't take long for us to agree on a price with our salesman and his manager, or so we thought. There was a scratch on both bumpers and we had already made all arrangements to have them fixed the following week. We had signed lots of paperwork and while they filled the vehicle up with gas we were told to go sign the last of the paperwork. We got into the finance managers office and was told a payment price of over $100.00 more than we had agreed on and he wouldn't lower it. He acted like he didn't know anything about what was agreed on before. So for 3 hours we thought we were driving the vehicle home and then they changed the price. Maybe this is some kind of sick strategy to tell people what they want to hear and wear them out for hours, so they will be too tired to argue with the finance manager. I'm not sure what happened, but we were totally DISGUSTED with the whole experience and came home without the new vehicle!!!!!!!!!!!!!!!!!! More
by Burleson
Employees Worked With
Derick
