Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Toyota of Decatur
Decatur, AL
1,392 Reviews
Serra Toyota Of Decatur in Decatur, is proud to be an automotive leader in our area. Since opening our doors, Serra Toyota Of Decatur has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. We Serve Decatur, Huntsville, Cullman and everywhere in between. Give us the chance to show you how easy it is to do business with us.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,392 reviews
August 08, 2025
The website makes it very easy to schedule a service appointment. The link sent once the service begins to check on status is very helpful. Service was done in the expected time frame and then advisor p appointment. The link sent once the service begins to check on status is very helpful. Service was done in the expected time frame and then advisor phoned to say vehicle was ready. Inside is vehicle was protected during service. Great work and great communication! More
by Dee
Employees Worked With
Service department
August 07, 2025
I have bought two vehicles from Serra Toyota and used their service center for both. I have been their customer now for 13 years with only one minor issue so I would and will continue being their custom their service center for both. I have been their customer now for 13 years with only one minor issue so I would and will continue being their customer. Highly recommend. More
by B.Sweeney
Employees Worked With
Skyler
August 06, 2025
It was my first time there. My service was done quickly and they had a great waiting area with lots of amenities for the customers. My service was done quickly and they had a great waiting area with lots of amenities for the customers. More
by Kmomma2b
Employees Worked With
I do not remember the ladies name that checked me in but she was great and then Noah was the service person I interacted with.
August 04, 2025
Bought our Highlander 2021 from Josh Bowers. Ended up having transmission issues and service department took care of it under technical service bulletin verified by the technician.Rachel Falls Ended up having transmission issues and service department took care of it under technical service bulletin verified by the technician.Rachel Falls made sure it was replaced. One problem was when Rachel took some time off they did not keep me informed on status. I called Josh and he had Noah in service call me and update me on the progress. Final outcome was they replaced the Transmission and we are happy. Just one suggestion is make sure communication is frequent to your service customers keeping them up to date on progress. More
by Eric
Employees Worked With
Josh Bowers
August 02, 2025
Very friendly. No pressure sales people. They listened to us - help us find the right vehicle. And we very supportive our choice in financing. Excellent follow No pressure sales people. They listened to us - help us find the right vehicle. And we very supportive our choice in financing. Excellent follow up. Made time to set up the app on my daughter’s phone and show her how to use it. More
by Harsberg
July 31, 2025
As long as Kim Stone keeps working in the service department you will have the De Jesus household as repeat customers. Recently took my vehicle for an oil change and both Skyler and Kim took excellen department you will have the De Jesus household as repeat customers. Recently took my vehicle for an oil change and both Skyler and Kim took excellent care of me. I trust them to be honest and not try to upsell me on unnecessary things or services. More
by jdejesus91
Employees Worked With
Kim Stone, Skylar Williams
