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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
359 Reviews
Call Service Center (256) 274-4967

359 Reviews of Serra Toyota of Decatur - Service Center

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July 06, 2025

Very good people to do business with. All employees are courteous and caring. Service is fast and efficient. Kudos to Kim and Brandon. More

by pjbpatticake43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Brandon Alexander (Worked with Kim since the day we purchased this vehicle and she has been excellent. First time to work with Brandon, but he was very efficient and kept us informed on progress of the service.
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Jul 06, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear you had a positive experience with our team at Serra Toyota Decatur. We appreciate your kind words about the service and will pass along your compliments. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

July 06, 2025

While I would recommend this dealership purely for their ability to provide service quickly to their customers, I would suggest that customers would go elsewhere if they want better customer service. My ser More

by anna720871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meaghan
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July 04, 2025

Welcoming, professional service, clean waiting area and many more things I could say about Serria. Try them and see why they have good ratings. I believe you will agree with me. More

by kentwoods58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Wallace
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Jul 06, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your kind experience at Serra Toyota Decatur. We appreciate it and wish you well. Michael McLeod General Manager 256-340-0330

June 28, 2025

They were very easy to work with. Rachel (at the desk in service dept) was very nice and friendly and answered all my questions. More

by jkisbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Jun 29, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're pleased you had a great experience. Michael McLeod General Manager 256-340-0330

June 27, 2025

For over twenty years I have received first rate service from Serra Toyota. Ms. Kim Stone provides excellent customer care. Always, she is on top of any situation. Noah Rohan coordinated my service this app More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Noah Rohan
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Jun 29, 2025 -

Serra Toyota of Decatur responded

Thank you for being a loyal customer of Serra Toyota Decatur. We're pleased our team provided excellent service throughout your visit. We look forward to assisting you again in the future. Michael McLeod General Manager 256-340-0330

June 26, 2025

This dealership has been my flag ship since 1976 when purchased my 1st Toyota Collora 1974 and bought 10 more cars for me and my family.Always been pleased with outstanding service and personal interest More

by Mack
Workmanship
Recommend Dealer
Yes
Employees Worked With
Steve ast service manager
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Jun 26, 2025 -

Mack responded

This dealership has been my flag ship since 1976 when purchased my 1st Toyota Collora 1974 and at least bought 10 more toyotas for me and my family.Always have been pleased with the outstanding service and personal interest taken in our behalf.

Jun 29, 2025 -

Serra Toyota of Decatur responded

We're grateful for your continued trust in Serra Toyota Decatur. It's wonderful to hear about your long-standing relationship with our dealership and the exceptional service you've experienced. Michael McLeod General Manager 256-340-0330

June 23, 2025

It took an hour and forty-two minutes to get a 20 minute oil change- and that's with an appointment. More

by DecaturCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 23, 2025 -

Serra Toyota of Decatur responded

Hello, We value customer satisfaction and appreciate you sharing your experience. I would like to discuss the amount of time it took for our Service Team to complete the scheduled oil change on your vehicle. At your earliest convenience, please contact me directly. Sincerely, Michael McLeod General Manager 256-340-0330

June 23, 2025

Quick service and very accommodating. Check in took a little longer than usual. Vehicle deljvered timely. More

by hhmarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear the service was quick and accommodating. We appreciate you sharing your feedback about your check-in time, as we are always looking for ways to improve our customer experience. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 23, 2025

Steve was great, service was excellent and they fixed my car quick. Definitely will return More

by smartin240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 24, 2025 -

Serra Toyota of Decatur responded

We’re pleased to hear about your great experience with our team at Serra Toyota Decatur. Thank you for the feedback, and take care. Michael McLeod General Manager 256-340-0330

June 23, 2025

The only problem i had is I asked for tire balance and they would not do it said I need tires..I do not need tires.. More

by tamj175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jul 03, 2025 -

Serra Toyota of Decatur responded

Hello, Thank you for sharing your feedback. We would like to discuss your service experience with you further. Please contact me at your earliest convenience. Michael McLeod General Manager 256-340-0330

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