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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
347 Reviews

347 Reviews of Serra Toyota of Decatur - Service Center

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January 14, 2025

Great service department. They’re customer oriented, efficient and reliable, and not high pressured (most of the time) when you decline extra service. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with our service department at Serra Toyota Decatur. We appreciate your feedback and look forward to serving you again. Michael McLeod General Manager 256-340-0330

January 12, 2025

Very good people at The dealer,they are so kind to their customer,ii love them so much,we love to come next time at the dealer shop,to check on our car,thank you all so much for your kindness and lovey work More

by billimenwelson96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
January Taylor, Antonio Gray, Christy Robinson
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for the kind words about Serra Toyota Decatur. We're glad to hear you had a great experience with our team. Michael McLeod General Manager 256-340-0330

January 11, 2025

Good experience. My car was serviced in a timely manner. Not a long wait time. More

by stanleysledge6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chandler
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for your review. At Serra Toyota Decatur, we value timely service and efficiency, so it’s great to hear you experienced that. Reach out anytime if there's anything else we can help with! Michael McLeod General Manager 256-340-0330

January 07, 2025

The dealership was ready for me when I got there, provided me the options of what I might want done to my vehicle. They notified me when the service was completed and brought my vehicle to me. Over More

by Jeffpitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thanks for sharing your positive experience with Serra Toyota Decatur. We truly value your feedback and are glad to hear it went well. Michael McLeod General Manager 256-340-0330

January 07, 2025

Steve was great. He explained everything thoroughly and explained what would happens next. He was great More

by Miche Hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Service Dept
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with our team. Serra Toyota Decatur is glad to have been of service. Michael McLeod General Manager 256-340-0330

January 05, 2025

I was treated very nice. Service person arrived immediately and filled the windshield fluid. L was given a ride to work and was picked up when the service was finished. Very More

by timRidger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson, Delmon Davis
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with Serra Toyota Decatur. We're glad our team could assist you in a prompt and courteous manner. Michael McLeod General Manager 256-340-0330

January 05, 2025

Well, you have had great experience all the way around. Excellent service department. Very professional More

by Rittman.mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Jan 22, 2025 -

Serra Toyota of Decatur responded

Serra Toyota Decatur appreciates your recognition of our service department’s professionalism. Michael McLeod General Manager 256-340-0330

January 04, 2025

Steven got my car serviced in less than an hour! One of the best there is More

by Kylen swoope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Gremaux
Jan 22, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear you had a good experience with our team here at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

January 04, 2025

Antoine is amazing! The waiting area is very comfortable. The employees are very friendly.The wait time was reasonable. More

by PC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Jan 22, 2025 -

Serra Toyota of Decatur responded

Serra Toyota Decatur appreciates your review. It's great to hear our team was able to provide a pleasant waiting area and reasonable wait time for you. Michael McLeod General Manager 256-340-0330

December 30, 2024

Serra Toyota service department was just AWESOME hands down. Rachel is my hero. Thanks you More

by jburkett5387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Jan 22, 2025 -

Serra Toyota of Decatur responded

Thank you for your fantastic feedback! We're so glad our team in the service department could assist you effectively. Michael McLeod General Manager 256-340-0330

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