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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
359 Reviews

359 Reviews of Serra Toyota of Decatur - Service Center

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June 22, 2025

Did not fix my door that would not stay open. Everything else was just fine More

by Cathy.cason4477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
June 19, 2025

GREAT CUSTOMER SERVICE LOVE COMING HERE 10/10 I MOST DEFINITELY RECOMMEND I DID NOT HAVE AN APPOINTMENT BUT THEY WORKED ME IN THANKS More

by Sherracus Ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Gray
Jun 22, 2025 -

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We're glad we could assist you without an appointment and provide great customer service. Wishing you safe travels. Michael McLeod General Manager 256-340-0330

June 18, 2025

They service people are very helpful and caring. One woman offered to put more wiper fluid in the car while I waited for someone to help me. They were very fast and had me on my way within an hour. More

by DawnNorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Jun 22, 2025 -

Serra Toyota of Decatur responded

We're glad to hear about your experience with our team at Serra Toyota Decatur. Thank you for sharing this feedback, and take care. Michael McLeod General Manager 256-340-0330

June 17, 2025

Thankful they respected my preferences without pushing me. I will use them again and again because of this. More

by Bmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 22, 2025 -

Serra Toyota of Decatur responded

We appreciate your positive feedback. Our team at Serra Toyota Decatur values respecting customer preferences. Michael McLeod General Manager 256-340-0330

June 13, 2025

Great service, , very prompt, thanks Kim you’re the best! 😊 would recommend Serra of Decatur More

by Rfw44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Jun 16, 2025 -

Serra Toyota of Decatur responded

Thanks for recommending Serra Toyota Decatur. Our team appreciates your kind words. Michael McLeod General Manager 256-340-0330

June 13, 2025

Easy to schedule service appointments & timely updates throughout. Text messages on the status of my car while in process. We drive from Huntsville to have my car serviced rather than go to a closer d More

by ellenrosson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Raths
Jun 16, 2025 -

Serra Toyota of Decatur responded

We're honored you choose to travel from Huntsville to work with us. It's great knowing that our text updates made a difference during your visit at Serra Toyota Decatur. Thank you for the recommendation and take care. Michael McLeod General Manager 256-340-0330

June 12, 2025

I was in and out in 1hour. Very friendly and very happy with my service. More

by alantraciewest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 16, 2025 -

Serra Toyota of Decatur responded

Happy to hear you had such a quick and friendly visit at Serra Toyota Decatur. We're glad we could assist you efficiently. Take care. Michael McLeod General Manager 256-340-0330

June 12, 2025

Service department is always friendly and helpful. They always take care of your service needs without trying to oversell. More

by terry.pinkard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antione
Jun 16, 2025 -

Serra Toyota of Decatur responded

We're glad to hear our service team was friendly and helpful in meeting your needs. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 10, 2025

RACHEL FALLS is a really good service manager. She's a pleasure to deal with. More

by robertgdunnavant3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RACHEL FALLS
Jun 16, 2025 -

Serra Toyota of Decatur responded

Thank you for taking the time to share your kind words. Our team at Serra Toyota Decatur appreciates this positive feedback. Michael McLeod General Manager 256-340-0330

June 05, 2025

I didn’t have an appointment and they were still able to get me in and out sufficiently. More

by jandbh417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 08, 2025 -

Serra Toyota of Decatur responded

We're glad to hear you had an efficient visit with us at Serra Toyota Decatur. Thank you for your review and take care. Michael McLeod General Manager 256-340-0330

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