Serra Toyota of Decatur - Service Center

Great service managers and Toyota certified mechanics. . Employees are friendly and professional. I highly recommend Serra Toyota. . Employees are friendly and professional. I highly recommend Serra Toyota. More

They were quick efficient professional! Kim Stone is a rarity these days! She is the best service person ever! She always goes out of her way to make things go well. I was in and out with Kim Stone is a rarity these days! She is the best service person ever! She always goes out of her way to make things go well. I was in and out within an hour so I was able to get back to work quickly. More

I always go to Serra Toyota for my services. They are always do me an excellent job. If there's ever any misunderstanding; the service manager is quick to correct everything. I'm definitely g They are always do me an excellent job. If there's ever any misunderstanding; the service manager is quick to correct everything. I'm definitely going back for services and to purchase new vehicles in the future. More

It was great! Service was friendly, helpful and professional.Thank you for being so nice. Service was friendly, helpful and professional.Thank you for being so nice. More

One thing I brought my car in for a shaking in the front end 3 times. I told them it was coming from passenger side. A picture and video was sent to me from service advisor of the "Passenger side" with whee end 3 times. I told them it was coming from passenger side. A picture and video was sent to me from service advisor of the "Passenger side" with wheel turning while up in lift amd you could obviously see it. I was told it was the axle and it had to be ordered. Ok 3 days later I pick my car up amd I'm told th3 DRIVERS SIDE AXLE was replaced WHAT ????? OK that makes no sense. I was told there was a stick in it. Ok I understand that but guess what shake is STILL THERE!!!!!!. More

Salesman was professional and my first service appointment was handled very well the waiting room is nice appointment was handled very well the waiting room is nice More

Great job with service. They were very fast and explained everything to me and gave me options on what I could spend now or later. Will return! They were very fast and explained everything to me and gave me options on what I could spend now or later. Will return! More

Needed an oil change. They made it easy to schedule. while waiting for service to be done, refreshments (coffee & doughnuts) were available. They made it easy to schedule. while waiting for service to be done, refreshments (coffee & doughnuts) were available. More

Receptive, patience, knowledgeable and willing and ready to meet the needs of customer. Satisfactorily experience. to meet the needs of customer. Satisfactorily experience. More

Steven did a great job getting my new Camry serviced in a timely manner. He got everything done an me out of there in less than an hour. timely manner. He got everything done an me out of there in less than an hour. More