Back

Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
367 Reviews

367 Reviews of Serra Toyota of Decatur - Service Center

Sort by
February 27, 2024

Always easy to schedule service and the staff are always friendly. They also have the best waiting area. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad to hear your positive feedback about Serra Toyota Decatur's service scheduling and team. Appreciate you enjoying our waiting area as well. Michael McLeod General Manager 256-340-0330

February 23, 2024

The service writer was very helpful and was able to provide the service I needed performed while I was there instead of having to come back at a later date More

by jimmyham3151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Garrison, Glenda Cole
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad to hear that our team at Serra Toyota Decatur was able to assist you in a timely manner. Thank you for taking time out of your day to express this, we appreciate it. Michael McLeod General Manager 256-340-0330

February 20, 2024

Having battery trouble, fault lights flashing, droue in and out within 2 hours great service More

by gowervernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service dept, Tom Voizin
Apr 13, 2024 -

Serra Toyota of Decatur responded

Glad to hear the battery issue was taken care of swiftly at Serra Toyota Decatur. We appreciate your 5-star review. Drive safely! Michael McLeod General Manager 256-340-0330

February 17, 2024

The service has always been great except for this last visit they failed to inforn me my truck was ready to go until i ask somebody More

by Jerry1948turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan smiley
Apr 13, 2024 -

Serra Toyota of Decatur responded

Thank you for sharing your review with us at Serra Toyota Decatur. We appreciate your patronage and feedback. If you would like to further discuss the communication you received during your visit, please feel free to reach out to us directly.

February 17, 2024

Excellent service from the time I arrived until the time my vehicle was completely serviced and checked out and on my way! More

by Hgarnertwn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your kind words about the prompt service at Serra Toyota Decatur. We're pleased to know you received comprehensive assistance for your vehicle's needs. Thank you for sharing this positive experience. Michael McLeod General Manager 256-340-0330

February 11, 2024

Serra Toyota of Decatur very friendly staff . They took great care of my car for my regular maintenance service More

by marybabygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your kind words about Serra Toyota Decatur's team. We're pleased to know that you had a positive experience with our regular maintenance service. Thank you for choosing us for your car care needs. Michael McLeod General Manager 256-340-0330

February 10, 2024

Great place to have your car serviced. Everyone is nice and friendly. Prices are reasonable. More

by Sonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Apr 13, 2024 -

Serra Toyota of Decatur responded

We're glad that you found Serra Toyota Decatur to be a great place for service, noted our fair pricing and felt the amiability of our team. Thank you. Michael McLeod General Manager 256-340-0330

February 09, 2024

I have dealt with Kim Stone in your service department for over 20 years. She is excellent and one of the reasons we continue to bring our siennas to y'all. Very professional, explains things well... I More

by yomamahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your loyalty to Serra Toyota Decatur and the feedback on our service team. It's pleasing to hear that you find their advice valuable. Having satisfied customers like you is always our goal. Michael McLeod General Manager 256-340-0330

February 02, 2024

They worked me in to service our car. My wife is wheelchair bound and is dependent on this vehicle. Thank you for helping with our situation. More

by KPWoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your feedback, and we're pleased to hear about your positive experience at Serra Toyota Decatur. It's our obligation as part of making the services easier for every customer situation. Thanks again for choosing us. Michael McLeod General Manager 256-340-0330

February 01, 2024

Steve Gremaux, service advisor, was nice and knowledgeable, and very helpful. He also had a great sense of humor that made for a great customer service experience. Dorothy Dot Livingston was so More

by gcbamagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gremaux, Dorothy Dot Livingston
Apr 13, 2024 -

Serra Toyota of Decatur responded

We appreciate your kind words about our team at Serra Toyota Decatur. Their dedication to ensuring customer satisfaction always stands out. Great to hear you had such a positive experience with us. Michael McLeod General Manager 256-340-0330

...
26
...