Serra Toyota of Decatur - Service Center

I had routine service completed and was very satisfied. I arrived early and was promptly attended to. Miss Stone handled my check in and kept me posted during the process. It was a pleasure dealing with I arrived early and was promptly attended to. Miss Stone handled my check in and kept me posted during the process. It was a pleasure dealing with her and the rest of the service staff I encountered that day. More

Everyone is attentive to help as soon as you pull up. And the work is excellent with smiles And the work is excellent with smiles More

Cheerful greeting, quick check-in. Food & conversation in the comfortable lounge while I waited. No surprises! Food & conversation in the comfortable lounge while I waited. No surprises! More

It was amazing! They got me in so fast and took good care of me! Steve was one of the nicest people I have ever met! He really cared!!! They got me in so fast and took good care of me! Steve was one of the nicest people I have ever met! He really cared!!! More

Excellent service experience and quickly done. Quality work and plenty of room to wait in comfort Quality work and plenty of room to wait in comfort More

I LOVE COMING THERE, WANT TO UPGRADE MY RAVA4. .I LOVE SEEING EBE,HE'S AN AWESOME SALEMAN!!! .I LOVE SEEING EBE,HE'S AN AWESOME SALEMAN!!! More

Every time I go to the Decatur dealership I get treated like a Queen! Love them!!! like a Queen! Love them!!! More

I was there for the first time. They made me feel comfortable. They are honest and friendly. I will definitely go back there again. They made me feel comfortable. They are honest and friendly. I will definitely go back there again. More

I waited for almost 3 hours for an oil change tire rotation and new wiper blades . I think this is too long to wait . Plus when I checked out he told me the total was 84.00 and when I looked on my ban rotation and new wiper blades . I think this is too long to wait . Plus when I checked out he told me the total was 84.00 and when I looked on my bank account the tots was 92.00 . I waited for someone to come to my car when I pulled in for 10 minutes and then a young lady started making excuses for why they had not come out there. I can tell the service dept is not what it use to be several years ago . It’s the main reason I bought my car there, but the last few times I’ve been there have been dissatisfied with my service. More

The service advisor was amazing and kept me informed throughout the entire process. Technician Brandon Woodard did and excellent job. throughout the entire process. Technician Brandon Woodard did and excellent job. More