Serra Toyota of Decatur - Service Center

The service of my car was finished at a reasonable time. Customer service was excellent. I’ve been using them for over 20 years. And I will keep coming back. Customer service was excellent. I’ve been using them for over 20 years. And I will keep coming back. More

I have a 2015 Sequoia and it was time for normal maintenance service. Kim Stone is who I request because she is attentive and always good to me know what service is needed and prompt to notify m maintenance service. Kim Stone is who I request because she is attentive and always good to me know what service is needed and prompt to notify me if additional service is tequired. More

I brought my vehicle in for scheduled maintenance and it was completed in a timely manner. My sunglass holder began to malfunction, so It was inspected and couldn’t be repaired. A replacement part was order was completed in a timely manner. My sunglass holder began to malfunction, so It was inspected and couldn’t be repaired. A replacement part was ordered and it arrived the next day. I was notified that the part arrived and it was installed in less time than was quoted. More

Appointment was on time; reminder of appointment in a timely manner; appreciative of business; comfortable place to wait. timely manner; appreciative of business; comfortable place to wait. More

The Service Department is quick and all the employees are very friendly and informative. It is a pleasure having work done on my car. very friendly and informative. It is a pleasure having work done on my car. More

I have been a customer of Serra Toyota since the early 2000’s. I have all my vehicle maintenance done through their service center and very satisfied. 2000’s. I have all my vehicle maintenance done through their service center and very satisfied. More

Great service team; responsive timely service. Always professional. Please share my thanks to Chase Brinkman; a newer service advisor very professional. Always professional. Please share my thanks to Chase Brinkman; a newer service advisor very professional. More

Service Advisor, Kim Stone, is very courteous and knowledgeable. Kim keeps you updated on what is going on with your car. Will keep using. Technician, Noah Sledge, did a good job too. It i knowledgeable. Kim keeps you updated on what is going on with your car. Will keep using. Technician, Noah Sledge, did a good job too. It is nice to not have to sit all day waiting for the work to be done. Thanks to all at Serra Toyota of Decatur. More

I was not able to make the appointment, so my husband too my car. He had no issues with the amount of time, was impressed positively by the service. my car. He had no issues with the amount of time, was impressed positively by the service. More

Kim has been a superior Serice consultant for my husband and I for 18 years. She is kind, courteous, responsive, and knowledgeable. We continue to use Serra Service Department for our two Toyotas because and I for 18 years. She is kind, courteous, responsive, and knowledgeable. We continue to use Serra Service Department for our two Toyotas because of her. More