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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
359 Reviews
Call Service Center (256) 274-4967

359 Reviews of Serra Toyota of Decatur - Service Center

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April 11, 2023

Great dealer great sales dept. Great service Dept. The salesman I have used is Jake Boyles an he is great to work with More

by tchris000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Boyles
Report | Print
May 03, 2023 -

Serra Toyota of Decatur responded

Thank you for the positive rating and for taking the time to share your feedback about our Service Team as well as our Sales Team. It is rewarding to see that our team was so helpful during your visit and how great they are to work with. We look forward to the opportunity to work with you again here at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

April 07, 2023

Great price for the service that I received. Just had to wait a little longer than expected. More

by aprince4601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Brinkman
Report | Print
Apr 08, 2023 -

Serra Toyota of Decatur responded

Thanks for taking the time to share your feedback. Our Service Team is delighted to have provided you with a great price for your needed service. Let us at Serra Toyota Decatur know if there is anything else we can do for you. Michael McLeod General Manager 256-340-0330

March 26, 2023

Always expensive, but usually keeps me well informed and most times ready when they make the promise. More

by Chris Latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Report | Print
Mar 27, 2023 -

Serra Toyota of Decatur responded

Hello Chris, thank you for your positive review. It is an honor to be your choice and we are glad you continue to have informative service experiences at Serra Toyota Decatur. Please feel free to let us know if there is anything else we can do for you, take care. Michael McLeod General Manager 256-340-0330

March 23, 2023

They were on time and kept me informed on what needed to be done and the price before they performed it. More

by jackiemcinnish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Report | Print
Mar 24, 2023 -

Serra Toyota of Decatur responded

We take our reviews to heart and are delighted to learn about your visit with us here. Please let us know if you have any further questions for our Service Department and thank you again for choosing Serra Toyota Decatur!

January 25, 2023

Very disappointed in Serra Toyota of Decatur, Went in for Service, they Debited my Card 2x @ $510 each, then told me it was My Problem. Classy....... More

by darcy.2
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Stone
Report | Print
Jan 27, 2023 -

Serra Toyota of Decatur responded

Hello, We take our customer feedback very seriously at Serra Toyota Decatur and would like the opportunity to learn more about your service experience in regard to any charges. Can you please contact me at your earliest convenience? Michael McLeod General Manager 256-340-0330

December 28, 2022

Terrible communication once you leave the location. Do not let them shuttle you home or they will take their time. Greg is the MVP. $700+ for a 02 sensor replacement? More

by Hlpratt777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Report | Print
Dec 29, 2022 -

Serra Toyota of Decatur responded

Hello, We appreciate you sharing your feedback with us. I would like to speak with you about your communication with our staff and pricing for service, so can you please reach out to me directly to discuss this in greater detail? Best, Michael McLeod General Manager 256-340-0330

November 24, 2020

Unfortunately I have been in the service department twice in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. More

by Tjpj5658
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Report | Print
June 07, 2019

Fast and punctual GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!! More

by Eddilee24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Report | Print
Jun 08, 2019 -

Serra Toyota of Decatur responded

Thank you so much for the kind review! Glenda was happy to help you! We love knowing that you've been with us for two years and always have the best experience! Come back again soon.

April 17, 2019

Service Dept needs a tuneup Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid pl More

by WS
Recommend Dealer
No
Employees Worked With
Tom Voizin, Kim Stone
Report | Print
Apr 19, 2019 -

Serra Toyota of Decatur responded

Hello, I regret to learn that the level of customer service provided to you did not meet your expectations. I take your feedback seriously and would appreciate the opportunity to learn more about your recent visit. If you would, please call at your soonest convenience. I look forward to hearing from you. Michael McLeod General Manager 256-340-0330 x114

October 28, 2018

Reevalation Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this More

by Lenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone
Report | Print
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