359 Reviews of Serra Toyota of Decatur - Service Center
Very disappointed in Serra Toyota of Decatur, Went in for Service, they Debited my Card 2x @ $510 each, then told me it was My Problem. Classy....... Service, they Debited my Card 2x @ $510 each, then told me it was My Problem. Classy....... More
Terrible communication once you leave the location. Do not let them shuttle you home or they will take their time. Greg is the MVP. $700+ for a 02 sensor replacement? Do not let them shuttle you home or they will take their time. Greg is the MVP. $700+ for a 02 sensor replacement? More
Unfortunately I have been in the service department twice in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. in a week. Both times was a pleasant experience and very well taken care of by Glenda Cole. More
Fast and punctual GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!! GLENDA is awesome I have been with her for 2 years she never does me wrong and doesnt try and HURT MY POCKET. SHE IS THE BEST AT TOYOTA DECATUR AL!!!! More
Service Dept needs a tuneup Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid pl Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid plate. It turned over on way home and finished dripping on our new garage floor. 4 attempts to get a manager to return my calls. Finally I used a personal email direct to service mgr which produced an apology and next service free offer, which we will not use. More
Reevalation Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this dealership for several years and will continue to do so.I would recommend this dealership to anyone that has a need for excellent customer service and nothing less More