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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
342 Reviews

342 Reviews of Serra Toyota of Decatur - Service Center

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February 07, 2016

Toyota Avalon Service The service team was exceptional and performed all the work in a timely manner explaining what was needed and what the cost would be and why I needed More

by Marie's Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Feb 09, 2016 -

Serra Toyota of Decatur responded

We are very happy to hear about your excellent experience in the service department! Please don't hesitate to contact us if you need anything. Thanks for choosing Serra Toyota of Decatur!

November 18, 2015

Service Department Scheduled with Service Dept. to have nitrogen in my tires. Did it same day. Kim was great as usual! Profess iona and personable...they treat you li More

by rjrowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Nov 23, 2015 -

Serra Toyota of Decatur responded

Thank You!! We really appreciate you visiting the service department. Thank you for allowing us to assist you with your servicing needs.

November 08, 2015

Great Service I was in to have my 2008 RAV4 serviced oil change and tires rotated was in and out at a reasonable time. Very Good Service!! Thank You Delmon Davis More

by M.Ridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept. Delmon Davis
Nov 11, 2015 -

Serra Toyota of Decatur responded

Thank you so much for the extremely kind review! Please let us know if you need anything at all. Thanks for choosing Serra Toyota of Decatur!

November 04, 2015

Excellent service Replaced my dash in my 2009 Camry in one day , no rattle and drive great , would recommend this dealership to everyone ! Quality work , great service More

by Nickf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel emigh, Kim Stone
Nov 05, 2015 -

Serra Toyota of Decatur responded

We really appreciate your extremely kind review. Please do not hesitate to contact us if you need anything at all. We look forward to assisting you for all of your servicing needs in the future!

August 11, 2015

Excellent service I will not take my vehicle anywhere else to have it services or to have repairs made. The team at Serra Toyota is polite, courteous and very friendly. More

by Gmomma0322
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Voizin
Aug 11, 2015 -

Serra Toyota of Decatur responded

We appreciate your recommendation and value you as our customer. Thank you for allowing us to assist you and look forward to assisting you in the future. Please let us know if there is anything you need. Thanks!

February 04, 2015

Don't waste your money having your car serviced here I purchased my vehicle here and have been having it serviced here for the last 9 years. In the past, I received personal service while having my vehi More

by Terri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Delmon Davis
Feb 18, 2015 -

Serra Toyota of Decatur responded

We are truly sorry for any misconception that may have occurred as a result of Terri's last visit. This particular instance was a result of a diagnosis of a rather costly repair. We always hold our customers best interest at heart and provided an option at an exceptionally reduced rate to verify what we found was necessary to correct the problem. After we completed the repair, Terri was appreciative for all the attentiveness we gave to her situation and expressed gratitude for the assistance we gave to correct her concern and keep her Toyota running properly.

November 15, 2012

I went in the normal oil change & tire rotation and ended up trading my 2011 for a 2013 Tacoma. Could not pass up the best deal ever! These folks at Serra Toyota of Decatur are most friendliest and b More

by catweb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon & Anthony Bongiovanni, Randy Holbert
September 24, 2012

I came in for service on my 2012 Toyota Camry today - September 24th. Michele assisted me. She was very friendly, kind, courteous and very professional. She impressed me! I highly commend Michele for More

by beterry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Stove
February 04, 2012

The service department employees always goes above and beyond the call of duty to keep our car safe & dependable. Everyone that I have dealt with at this dealership is TOPS!! More

by meselby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Tom Voizin, Jerry Bennefield, Tom Voizin, Kim Stone
December 30, 2011

Kim is such a pleasure to deal with. I have always found her to be very knowledgeable, kind and courteous. She makes my day everytime I come in for service. I have been coming to Serra Toyota Decatur for More

by beterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim in Service Department, Kim Stone
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