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359 Reviews of Serra Toyota of Decatur - Service Center
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November 04, 2015
Excellent service Replaced my dash in my 2009 Camry in one day , no rattle and drive great , would recommend this dealership to everyone ! Quality work , great service Replaced my dash in my 2009 Camry in one day , no rattle and drive great , would recommend this dealership to everyone ! Quality work , great service in a timely fashion! More
by Nickf
Employees Worked With
Daniel emigh, Kim Stone
August 11, 2015
Excellent service I will not take my vehicle anywhere else to have it services or to have repairs made. The team at Serra Toyota is polite, courteous and very friendly. I will not take my vehicle anywhere else to have it services or to have repairs made. The team at Serra Toyota is polite, courteous and very friendly.Explained what they were doing to my vehicle in detail. I would recommend them to anyone needed their vehicle serviced or repaired!! More
by Gmomma0322
Employees Worked With
Tom Voizin
February 04, 2015
Don't waste your money having your car serviced here I purchased my vehicle here and have been having it serviced here for the last 9 years. In the past, I received personal service while having my vehi I purchased my vehicle here and have been having it serviced here for the last 9 years. In the past, I received personal service while having my vehicle worked on. Since the remodel, that personal service went out the window. They do not stand behind their work! Not to mention they over charge for every service performed. Do yourself a favor and find a good mechanic you can trust. More
by Terri
Employees Worked With
Delmon Davis
November 15, 2012
I went in the normal oil change & tire rotation and ended up trading my 2011 for a 2013 Tacoma. Could not pass up the best deal ever! These folks at Serra Toyota of Decatur are most friendliest and b ended up trading my 2011 for a 2013 Tacoma. Could not pass up the best deal ever! These folks at Serra Toyota of Decatur are most friendliest and best dealer I have dealt with. More
by catweb1
Employees Worked With
Jon & Anthony Bongiovanni, Randy Holbert
September 24, 2012
I came in for service on my 2012 Toyota Camry today - September 24th. Michele assisted me. She was very friendly, kind, courteous and very professional. She impressed me! I highly commend Michele for September 24th. Michele assisted me. She was very friendly, kind, courteous and very professional. She impressed me! I highly commend Michele for her extremely outstanding service. Berry Terry, Decatur More
by beterry
Employees Worked With
Michelle Stove
February 04, 2012
The service department employees always goes above and beyond the call of duty to keep our car safe & dependable. Everyone that I have dealt with at this dealership is TOPS!! beyond the call of duty to keep our car safe & dependable. Everyone that I have dealt with at this dealership is TOPS!! More
by meselby
Employees Worked With
Kim Stone, Tom Voizin, Jerry Bennefield, Tom Voizin, Kim Stone
December 30, 2011
Kim is such a pleasure to deal with. I have always found her to be very knowledgeable, kind and courteous. She makes my day everytime I come in for service. I have been coming to Serra Toyota Decatur for her to be very knowledgeable, kind and courteous. She makes my day everytime I come in for service. I have been coming to Serra Toyota Decatur for 15 years. More
by beterry
Employees Worked With
Kim in Service Department, Kim Stone
September 24, 2011
On 9-1-2011 car was in for oil leak service mgr and mech sail I needed to replace power steering pump. They did, still had the same leak with a cost of $433.91. Tom the sev mgr would not correct the probl sail I needed to replace power steering pump. They did, still had the same leak with a cost of $433.91. Tom the sev mgr would not correct the problem. Took the car to Lexus they found the valve cover gasket leaking and replaced they the car has had no problem sence. Tom has no customer service skills are automotive repair skills. My last trip to this company. More
by drsc1949
Employees Worked With
Tom
October 21, 2004
We bought a Camry there and have taken it back for routine service/maintenance checkups 3 times. Their service department is very courteous, nice, considerate EXCEPT for, on all three visits, the CAS routine service/maintenance checkups 3 times. Their service department is very courteous, nice, considerate EXCEPT for, on all three visits, the CASHIER. After the service, when I go to pay, the cashier is in an isolated location with an attitude that is also very remote and different from the rest of the service experience. The cashier is in an enclosed glass cage, barely opens the door to take your money, never looks at you or has anything to say. Last time, I was handed the wrong paperwork after I paid. It is hard to explain but it is such a horrible experience. It feels like somebody holds their nose while the slide the glass back and take your money, and are in such a hurry to close the glass and get rid of you, they give you the wrong paperwork, or whatever it takes to get you out of their area fast. <br><br>To rate this truthfully, the service itself is fine; the cashier area is a different planet. More
by dfaust
Employees Worked With
cashier
