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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
342 Reviews
Call Service Center (256) 274-4967

342 Reviews of Serra Toyota of Decatur - Service Center

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April 09, 2025

Helpful friendly staff Great folks highly recommended keep up the good work thank you for your help More

by olekuzz88fn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Miller, Barry Chandler
Report | Print
Apr 11, 2025 -

Serra Toyota of Decatur responded

We appreciate your recommendation and kind words about our team at Serra Toyota Decatur. Thank you for sharing your experience. Michael McLeod General Manager 256-340-0330

April 09, 2025

Excellent place to use! Friendly, professional staff and quick service while you wait. Highly recommend! More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Glenda Cole, Barry Chandler, Antoine Pyfrom
Report | Print
Apr 11, 2025 -

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We're glad you enjoyed your visit with our team. Michael McLeod General Manager 256-340-0330

April 08, 2025

Technician found out that I was just getting off nightshift. Got me in and out of the 10,000 mile warranty and inspection in an hour so I could go to bed. More

by mrandrewwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Gremaux
Report | Print
Apr 11, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear our team could help you get your Toyota inspected quickly. Rest well, and thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

April 07, 2025

Steven Gremaux. Service Advisor, was fantastic. I bought a set of 4 Michelin Cross Climate 2 tires. They were the worst tires I ever purchased in my life. There w More

by Larry Foreman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Gremaux
Report | Print
Apr 11, 2025 -

Serra Toyota of Decatur responded

We're grateful for your review. At Serra Toyota Decatur, we're happy our team continued to assist you with the tire replacement. Thanks for sharing your experience and trusting us with your needs. Michael McLeod General Manager 256-340-0330

April 05, 2025

Average service, usually a couple hours wait time at service appointments. Easy to schedule service appointments online. More

by Toyota071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Apr 06, 2025 -

Serra Toyota of Decatur responded

Hello, Thank you for taking the time to leave this review. I am pleased to know you have had an easy experience while scheduling an appointment with our Service Team, however, I would like the chance to address the length of your recent visits with us. Please reach out to me so that I may be of further assistance. Sincerely, Michael McLeod General Manager 256-340-0330

April 03, 2025

We have a rav 4 and they did everything they could to get it fixed up for me More

by Beckbeck032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Terry
Report | Print
Apr 06, 2025 -

Serra Toyota of Decatur responded

Thank you for your positive review. We are pleased to know that our Service Team did everything they could to fix up your Toyota RAV4. Let us know if you need any further assistance, we are always here to help at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

April 01, 2025

Always helpful and friendly. Always giving updates. My RAV4 is always in good condition and c. More

by margaretbailey979
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Cole
Report | Print
Apr 06, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words. It's wonderful to know you're satisfied with the condition of your Toyota RAV4 and our service at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

March 30, 2025

Well, I don’t know about everybody in service but my advisor. I don’t recommend her More

by gabrielabla1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan smiley
Report | Print
Apr 06, 2025 -

Serra Toyota of Decatur responded

Hello, I would like to learn more about your recent experience with our Service Department regarding the level of customer care that you encountered from your advisor. We pride ourselves on the high-quality standards we maintain here. I would appreciate the opportunity to speak with you about your feedback. Could you please give me a call at your earliest convenience? Thank you, Michael McLeod General Manager 256-340-0330

March 30, 2025

Great job getting me in and out for a routine scheduled service. Cost was great too. More

by Hdmac54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Apr 06, 2025 -

Serra Toyota of Decatur responded

We're glad to hear the routine scheduled service worked out well for you. We appreciate your feedback and look forward to continuing to serve you at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

March 29, 2025

I had a major repair done on my car and the mechanic took care of it and and it was finished in a reasonable amount of time. More

by scubabama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan Smiley
Report | Print
Mar 30, 2025 -

Serra Toyota of Decatur responded

We appreciate your feedback. It's great to hear everything went smoothly for you at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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