Serra Toyota of Decatur - Service Center

Nice, friendly, courteous. Treat you with good respect. Would recommend for service.. Salesmen are the best. Treat you with good respect. Would recommend for service.. Salesmen are the best. More

Wonderful customer service, wonderful people. They delivered what they promised in a reasonable time. Highly recommend They delivered what they promised in a reasonable time. Highly recommend More

Scheduled appointment for 1:15 pm April 17, 2025 for an alignment. Arrived at 1:09pm. Waited until 3:45 pm and went to service desk and no one was there. A guy, that I don’t remember his name showed up. alignment. Arrived at 1:09pm. Waited until 3:45 pm and went to service desk and no one was there. A guy, that I don’t remember his name showed up. He tried to get in touch with my service advisor, Antoine. But couldn’t get in touch with him. I looked out in the garage and thought I saw my car headed out. It turned as first in line. There were 3 to 4 cars behind mine. I assume my car had been finished for a while. The guy finished my invoice and gave me a 10% discount. My concern with this is my time is important to me.. I don’t think the customer should have to check to see when their car is finished. More

I received a recall in the mail and called Serra Toyota and they got me in without any trouble and the staff was great. and they got me in without any trouble and the staff was great. More

Easy, no haggling experience on purchase and have brought it in for service , 5k rotate tire and full inspection and 10k for oil change and tire rotation…All free. The service department is great; they meet it in for service , 5k rotate tire and full inspection and 10k for oil change and tire rotation…All free. The service department is great; they meet you as you pull in and lets you know the progress of service. Always fast and dependable, plus fresh coffee and pastries while you wait. I will buy another vehicle just because of the service dept!! More

I initially got my car serviced at Serra Toyota because I had such a good experience when I bought it (here). My experience with the Service Department is just as positive as my experience with the Sales Dep had such a good experience when I bought it (here). My experience with the Service Department is just as positive as my experience with the Sales Department, so I have no reason to go anywhere else. And with my most recent service, Steve got me in & out in less than an hour for a very reasonable price! As long as this dealership continues to treat all its customers with the dignity and respect all humans should be afforded, I'll continue coming here! More

Nice place to take your vehicle for servicing. I make an appointment and they send reminders. Once you get there they take possession of the vehicle. You can stay and wait in the lounging area wit I make an appointment and they send reminders. Once you get there they take possession of the vehicle. You can stay and wait in the lounging area with drinks and snacks or you can leave it and come back to pick it up. They will let you know by text when your vehicle is ready to go. More

I can’t speak to the sales department, but their service department is outstanding. They run a very tight, professional, friendly maintenance crew. department is outstanding. They run a very tight, professional, friendly maintenance crew. More

Excellent service department. Serra covered all of my service requests and reported back results very professionally. Serra covered all of my service requests and reported back results very professionally. More

Great Team Of People. I Enjoy Coming Here To Get Service. Everyone Here Is So Friendly. I Enjoy Coming Here To Get Service. Everyone Here Is So Friendly. More