Serra Toyota of Decatur - Service Center

Had my car serviced. The experience was very pleasant and it only took an hour out of my busy day. The employees were very nice and informative and answered my question The experience was very pleasant and it only took an hour out of my busy day. The employees were very nice and informative and answered my questions with knowledge without hesitation. I would recommend this dealership to anyone who owns a Toyota or wants to. More

The customer service representative was very responsive when making an appointment. The service department was very friendly, informative and professional. Service was done in a timely manner. I recommend when making an appointment. The service department was very friendly, informative and professional. Service was done in a timely manner. I recommend Serra Toyota. More

Associates very attentive and courteous. Customer waiting area one of the best I've encountered. Customer waiting area one of the best I've encountered. More

My husband and I always receive prompt excellent service from this dealership. I recommend them. highly . from this dealership. I recommend them. highly . More

Loyal Serra Toyota customer. I’m on my 3rd Toyota, the first two saved me from what would have been much more traumatic accidents. The second saved my life! I was not “upcharged” I’m on my 3rd Toyota, the first two saved me from what would have been much more traumatic accidents. The second saved my life! I was not “upcharged” on this visit. Also, best cars, they never wear out if you take care of them. More

Great people. My only complaint is the service wait times. Appointment or not, 1.5 hours is the average wait time for a simple oil change. I purchased the service My only complaint is the service wait times. Appointment or not, 1.5 hours is the average wait time for a simple oil change. I purchased the service plan so I still go there but I’m wishing I would have saved some money and went local for oil changes. More

Very professional staff …I have always had great service from Serra. One thing that I really like is the “snack” area. There is plenty of room so you can wait in comfort. from Serra. One thing that I really like is the “snack” area. There is plenty of room so you can wait in comfort. More

Steve Gremeaux was outstanding and the waiting area is very pleasant. This was my first visit and I was pleasantly surprised. very pleasant. This was my first visit and I was pleasantly surprised. More

Great service! Clean environment! Friendly staff! Dependable vehicles! Professional technicians! Trustworthy dealership! This is an exceptional Toyota dealership! Clean environment! Friendly staff! Dependable vehicles! Professional technicians! Trustworthy dealership! This is an exceptional Toyota dealership! More

The people were nice and seemed to know what they were doing they explained what they were going to do and how long it would take doing they explained what they were going to do and how long it would take More