Serra Toyota of Traverse City

I am writing to further detail my experience with Serra Toyota, specifically their maintenance department and service manager, both of which I believe to be dishonest and lacking in integrity. When present Toyota, specifically their maintenance department and service manager, both of which I believe to be dishonest and lacking in integrity. When presented with clear issues and even supporting proof of neglect, the dealership refuses to take responsibility, instead shifting blame onto the customer. For example, after having a brake flush performed, one of my calipers failed just a few weeks later. When I brought this to their attention, the response I received was that the failure was unrelated to the brake service and was simply due to a "bad caliper." No accountability was taken, despite the close timing and reasonable connection between the service and the issue. After I left a negative rating, the service manager contacted me—not to resolve the matter, but to defend the dealership’s position. As a token gesture, I was offered a $50 discount on an oil change, which turned out to be inapplicable to my truck. Another concerning incident involved a tire rotation. My vehicle’s onboard system displays individual tire pressures by location. When I picked up my vehicle after the service, the tire pressures and positions were unchanged—indicating that the rotation likely did not happen. Even the inspection report, which is routinely given at checkout, failed to reflect correct or updated tire pressures. The purpose of having supervisory staff is to ensure quality and accountability, yet this has consistently not been the case. After six years of doing business with Serra Toyota, I’ve watched the quality of service degrade significantly. I urge other customers to be cautious. If you express dissatisfaction or leave a negative review, the dealership may attempt to deflect blame with a phone call rather than offer a meaningful resolution. I strongly recommend handling communication via email in order to maintain a written record. Serra Toyota-where the customer is always wrong! More

Go to Garfield Auto Service. While Serre's service desk was friendly & helpful, he overcharged me $180: My Lexus es300 needed a starter and Serre Toyota replaced it for $759: $18 While Serre's service desk was friendly & helpful, he overcharged me $180: My Lexus es300 needed a starter and Serre Toyota replaced it for $759: $180 for agreeing (Tech Service), $215 for part, $320 replacement labor, $30 supplies. Ridiculous: They overcharged me by $180, as I told them EXACTLY what I needed and they awarded themselves $180 LABOR, under the claim of Tech Service, which was to determine what was wrong. He quoted me $604 and it ends up at $759. Just go to GARFIELD. More

Deceptive business practices they take your personal information, including your Social Security number over the phone and string your long acting like they’re going to sell you the vehicle after you as information, including your Social Security number over the phone and string your long acting like they’re going to sell you the vehicle after you ask questions and then after three days say no we’re not gonna sell you the car while you’re a cash buyer Already bought the vehicle elsewhere. All we need to know is yes you’re gonna do the right away or not not take all our personal information in Miss Handel and nobody and higher management called us back while we left multiple messages More

We had an issue with our car (Lexus) as we were driving to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take a look at it. When we got there, Kevin was the agent we worked with. He was very professional and within an hour the problem was fixed. Thanks for fixing a problem for total strangers on very short notice. Much appreciated. More

Excellant service. Jordan Walitalo was awesome in working with me on an emergency issue I had. Friendly, honest and caring. Couldn't ask for better service. Jordan Walitalo was awesome in working with me on an emergency issue I had. Friendly, honest and caring. Couldn't ask for better service. More

Brand new truck, trim piece comes off, new one comes in 3 weeks for installation?????! weeks for installation?????! More

I ordered my Toyota Sequoia in December 2023 and got my vehicle in March 2024. That’s time they just give me 1 key. And I confused I take the car or not. So the Serra Toyota dealership’s sale manager, his vehicle in March 2024. That’s time they just give me 1 key. And I confused I take the car or not. So the Serra Toyota dealership’s sale manager, his name Eric called me and he said I could get the 2nd key early in May that’s why I decided to buy the car. I did wait till June and nobody call me for the key. I tried to call to the dealer but they said they can’t do anything. I call for The sales manager Eric but he didn’t pick up my phone call then I know he lies me. So if you buy a vehicle there make sure you can get 2 keys in one time or they make sure the time they get you 2nd key. Today September 18th I just get my 2nd key after more 4 months when Serra Toyota Traverse’s sale manager when he said. More

They run credit to every bank known to exist when you tell them Toyota only. Beware of this place tell them Toyota only. Beware of this place More

Same as most Toyota dealers. maufactured supply shortage allowing selling over MSRP. Plus dealership fees that are not explained as they are really pure profit. Of course making m maufactured supply shortage allowing selling over MSRP. Plus dealership fees that are not explained as they are really pure profit. Of course making money is the aim I just need transparanco. I would like to only deal with internet manager. Buy new from build list.when that's done and price agreed then come into dealerships to finish paperwork. Love Toyota cars. All great until it gets here. Dealers won't order and when they do it's white or black. More

Great service, Brad Fite did a great job working with me to resolve an issue I was having. Sean Leach sold me the vehicle and is an efficient and professional communicator as well. to resolve an issue I was having. Sean Leach sold me the vehicle and is an efficient and professional communicator as well. More