Bought my Tacoma from a dealer downstate last year, turned out to be leaking oil when I was up north. So I took it to Serra because they have such good reviews. Ralph said he never heard of a new Toyota leaking oil, it took their team a week to find it, but it was fixed perfectly. Today I had the same truck in for its 30,000 mile service, Ralph said if I got it in early they would be done by 11:00. They were done by 10:30, even washed the truck for me. I don't live near Traverse City, but whenever my Tacoma needs routine service, I always schedule it there on a day and time that I would be up that way anyway. Great work Ralph, and the entire team at Serra Toyota Service.