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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews
Call Service Center (205) 623-2298

809 Reviews of Serra Toyota - Service Center

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August 13, 2023

Great customer service for one Maintenance gets you in and out while performing a thorough job More

by CJ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Woods, Reggie (finance), Ronald Babice, Matt Lawley, Matt Patterson
Report | Print
August 13, 2023

My service was great. The workers are always kind and willing to help with anything. More

by lajare.burrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 13, 2023

While it was never stated, it seems that they run their business according to the golden rule More

by jbdavison11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hale
Report | Print
August 12, 2023

Dennis always takes great care of me and the entire team is always top notch More

by ndwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 06, 2023

My service advisor was knowledgeable and forthright. He gave me good information. The work was done quickly. More

by PapaRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 06, 2023

The dealership is great but Eric Hale who I use in the service department is AWESOME! My husband and I both use him. Eric has never let us down or mis-guided us on the repairs that both our Toyotas have n More

by amandafrussell04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hale, Matt Patterson
Report | Print
August 06, 2023

The staff is always professional & friendly service is always great you to tell the that care about there customers More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 05, 2023

I am never disappointed with service at Serra. They always do a good job with regular maintenance as well as analysis of any problem that may occur. More

by cmcatheymay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 04, 2023

Very pleased with this dealership. They really stress customer service ! Me and my two sons have bought several vehicles from Serra Toyota, and have them serviced there. More

by pruittln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, service department , Matt Patterson
Report | Print
Aug 05, 2023 -

Serra Toyota responded

Thank you for your 5-star review. We are honored to read you and your sons are pleased with our Sales and Service Teams here at Serra Toyota Birmingham. Our team certainly values customer service and are beyond thrilled to see you have experienced this firsthand. Do not hesitate to reach out if you need us in the future.

August 03, 2023

Great communication with the customer. Informative, friendly and proficient. I would recommend you all again More

by Suga001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kiker, Erick Fitzpatrick
Report | Print
Aug 04, 2023 -

Serra Toyota responded

Thank you for the 5-star review and for recommending our services. We are happy to know that you had a great communicative, informative and efficient experience with our friendly team. If we can be of any further assistance, please feel free to reach out to us at Serra Toyota Birmingham.

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