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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews
Call Service Center (205) 623-2298

809 Reviews of Serra Toyota - Service Center

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June 17, 2023

Very polite and prompt service was experienced. The expertise is excellent. Repairs was completed on time. More

by Buddyvest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
June 16, 2023

It was very easy to schedule an appointment' for service. The service specialist who assisted me was friendly and equipped with answers to my questions. I loved that I was texted a link to see the service st More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember their name
Report | Print
June 15, 2023

My cars have been serviced by them for the past 8 years. Very satisfied with them! More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
June 15, 2023

Just completed 2 year factory service and 1 recall issue for 2021 Rav 4 prime. I was very impressed by the efficiency and organization of the service visit as well as the obvious commitment to customer ser More

by rav4pfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch, Matt Patterson
Report | Print
June 12, 2023

Morgan and Dennis are always so helpful and are glad to take great care of us. More

by rdpnmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood, Morgan Smith, Matt Patterson
Report | Print
June 05, 2023

Customer service was great and I would return for my next service on my car More

by Sheba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Jun 06, 2023 -

Serra Toyota responded

Hello Sheba, we are glad you enjoyed great customer service working with our Service Team at Serra Toyota Birmingham. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

June 03, 2023

Recently visited the Service Dept for a routine visit . Ended up new tires and battery and a couple of other things. Our service advisor was Shannon Grider. Very professional and explained to us in full. M More

by billyt4422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Grider, Matt Patterson
Report | Print
Jun 04, 2023 -

Serra Toyota responded

We're happy you found our Service Department to be so supportive during your visit here at Serra Toyota Birmingham. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

June 03, 2023

Service Manager friendly, inform, and let the customer know what wad going on. Would recommend Mr.Wood. More

by Solomom55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wood. Asst Service Mgr, Matt Patterson
Report | Print
Jun 05, 2023 -

Serra Toyota responded

Thank you for the 5-star review and recommendation. It brings us joy knowing that your experience with our Service Department was friendly and informative. Should you need any further assistance, please do not hesitate to reach out to us at Serra Toyota Birmingham. Take care.

June 02, 2023

Everyone is very polite and courteous. They let you know the status of you're vehicle while being serviced. More

by chaviersdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood very professional and always has what's best for the customer in mind, Morgan Smith, Matt Patterson
Report | Print
Jun 02, 2023 -

Serra Toyota responded

We are excited to read that our Service Team was polite and courteous ensuring you had a great experience. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance here at Serra Toyota Birmingham.

June 01, 2023

Very thorough and knowledgeable. The person who called me was courteous.Thanks for the honesty. More

by Happy Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Jun 02, 2023 -

Serra Toyota responded

Hello, we are grateful for your positive review. It makes us proud to know that our courteous team was thorough and knowledgeable. Please keep Serra Toyota Birmingham in mind for your future automotive needs.

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