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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews
Call Service Center (205) 623-2298

809 Reviews of Serra Toyota - Service Center

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May 21, 2023

I am not a great fan of the dealership but I do like Eric my service advisor. Eric is the only reason I go to the dealership. More

by vlmassage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in service gets 5 stars from me! , Beh Doli, Chris McDaniel, Matt Patterson
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May 21, 2023

very easy and convenient to make a service appointment. The oil change was finished quickly. More

by M_loggins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
May 18, 2023

They are friendly and courteous. It will show you things that you didn’t think were wrong with your car. I will let them work on my car again. More

by robertmcneal77rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
May 17, 2023

Good dealership with helpful employees and a good selection in these trying times. Their service center has always been helpful. More

by Scott.bassett08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
May 15, 2023

Serra Toyota’s service department is tops. Comfortable waiting area second to none. You won’t go hungry. More

by nancy.fallaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Grider, Matt Patterson
Report | Print
May 13, 2023

Serra totoya has the best interest of customer and their vehicle safety for their owners. More

by joetjt6172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, Matt Patterson
Report | Print
May 09, 2023

Erick the advisor was very helpful and he explained well about the due maintenance of my car. More

by Manong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick of Service Department
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May 09, 2023

I bought my 2018 Corolla from Serra in 2018 and have enjoyed every minute since then. When I've taken my Corolla in for service, I get nothing but the best and a thank you to Brandon who always helps m More

by gg31442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Michaelis, Matt Patterson, Josh Richie
Report | Print
May 07, 2023

I took my Avalon to Mr. Dennis Wood at Serra Toyota. I was so worried about my car not starting. But he assured me that they were able to fix my car at a reasonable price. M More

by Lance Washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood
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May 04, 2023

The so called assistant service manager Joshua Wood defraud me on Tuesday May 02, 2023 to obtain more money for rear brake pad service then what he quoted for service prior to me dropping off my vehicl More

by Joann.young747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua wood
Report | Print
May 19, 2023 -

Serra Toyota responded

Hello, Please know that your feedback is important to us, and I would appreciate the chance to speak with you about your recent visit to our Service Department for rear brake pads regarding the level of customer care you received. We strive to always provide a high-quality standard here at Serra Toyota Birmingham. Would you mind reaching out to me at your convenience so we may discuss this further? Sincerely, Meghan Barnes Customer Relations Director (205) 838-4400

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