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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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May 02, 2023

Service representative Dustin Parker was very friendly and listened carefully to issues with the vehicle. He helped to fix the problem very well. I would certainly recommend Serra Toyota for service. More

by Krishnaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Parker, Matt Patterson
May 20, 2023 -

Serra Toyota responded

Thank you for the great rating and review. We are happy to see our Service Team at Serra Toyota Birmingham was very friendly and was able to make the repairs needed. We thank you for your recommendation.

April 28, 2023

Will is always kind and helpful. My experience with Serra Toyota has been good mainly because of Will. More

by kgrayson2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will/ 5 stars
Apr 30, 2024 -

kgrayson2003 responded

Will is the best!

April 27, 2023

Always reliable and trustworthy service. Quick and friendly with nice waiting area. Mitch is great! More

by Barefieldr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
April 25, 2023

Service Tech associate William is always ready for. my appointment. I appreciate the repair teach advice on service needed for my Camry. I have only used the Serra service center since I purchased my ve More

by footnotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
April 25, 2023

Mr William Humphrey, was very professional and friendly, my service and my car is very Happy More

by marycollins41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
April 24, 2023

I pulled right into the garage I was checked in in a timely manner my person was really nice and my wait time wasn’t long for that I appreciate and 5 ⭐️ ratting More

by Tiffanyward72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
April 21, 2023

The service experience at Serra Toyota is great. The ease of scheduling service, the welcoming process when you arrive and the complete transparency from your service advisor is amazing. More

by charlieperry45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wood
April 13, 2023

The entire process was quickly and easy starting with the online service appointment. We I arrived at the Service Desk I was greeted by Josh Wood who reviewed my options for a 100k checkup. Everything I cho More

by charlieperry45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wood and Brian Milam
April 13, 2023

My service advisor was knowledgeable and efficient. The service was great. The waiting area was pleasant. More

by PapaRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
April 12, 2023

My service was okay. But, when I got my car back and inspected it after I drove away, greasy fingerprints were all over the driver side and along the hood of my vehicle. More

by Veronicamay07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
May 19, 2023 -

Serra Toyota responded

Hello, I would like to learn more about your experience in regard to your service experience here at Serra Toyota Birmingham. I appreciate you reaching out to share your feedback and I welcome the opportunity to discuss this further. If you would, please contact me directly. look forward to hearing from you. Thank you, Meghan Barnes Customer Relations Director (205) 838-4400

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