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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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December 24, 2022

Good work and timely service. Very knowledgeable and professional workers. Will come back if necessary. More

by kcarr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
December 23, 2022

Organized, clean and Dennis was very professional. Oil change and tire rotation in 45 minutes. Kept informed of status by text. Very good experience. Will continue to get my service here. More

by Dlandrover6178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, Matt Patterson
December 22, 2022

Excellent initial 5000-mile service after having bought my 2022 Camry from Serra. I am very happy with the car and the deal I got, especially in the middle of the pandemic. More

by tighed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
December 19, 2022

The service guy was great keeping me updated while I waited and love the updates coming to my phone as well More

by Tay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Jan 08, 2023 -

Serra Toyota responded

Hi Tay, we appreciate your five-star review. We're glad to learn that you are impressed with our Service Team. Thank you so much for being one of our valued guests, and we look forward to your next visit at Serra Toyota Birmingham.

December 19, 2022

Disappointed that my car has a very strong odor from the fuel pump and leaking on the back seat and my towel. I couldn't breathe and did not want to inhale it. I had to open all of the windows down a little More

by tmcarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
December 17, 2022

Excellent service, got us in and out in a timely manner. Needed a new battery but NO sales pressure from device representative. More

by Richard Sinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Jan 08, 2023 -

Serra Toyota responded

Hi Richard, sounds like you had a very efficient five-star experience with our Service Department. Thank you for bringing your vehicle to us at Serra Toyota Birmingham and we look forward to servicing your car again when needed.

December 16, 2022

Serra Toyota always takes great care of my automotive needs. There is never any pressure to pay for a service that’s not an immediate necessity. Shannon Grider was most helpful during my recent visit. More

by toddchat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Lee Grider, Matt Patterson
December 15, 2022

Great friendly service. They treat you like family and very customer oriented. Come right out to my car as soon I drive in. More

by Katydid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in Service is great. , Matt Patterson
December 12, 2022

Visit was excellent just did not appreciate email referencing refusing transmission purge if the service was already done then put that as reason refused and not send an email that you don’t know wh More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shackelford and Chris
December 11, 2022

It’s always a pleasant experience at Serra Toyota service center. I am in and out in a reasonable amount of time and everyone is always nice and knowledgeable. More

by tarezjajuan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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