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Serra Toyota - Service Center

Birmingham, AL

4.8
808 Reviews
Call Service Center (205) 623-2298

808 Reviews of Serra Toyota - Service Center

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February 16, 2024

This dealership has the best customer service it's very clean and I definitely would recommend them to anyone I know More

by jcp44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abrey, Ronald Babice
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Apr 13, 2024 -

Serra Toyota responded

Thanks for highlighting the cleanliness and customer service at Serra Toyota Birmingham. We appreciate your recommendation.

February 15, 2024

Still gave 5 stars considering my recent experience. After my routine maintenance of getting my oil changed. My change oil light came on due to the technicians not resetting my oil light. I live very fa More

by Ms. Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lawley, Tim Mergenthal, Quinton Smith, Matt Patterson
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February 13, 2024

Eric and Jake was totally awesome, the turn around time was exceptional! Thanks you guys for always taking care of my family and self! Brian trained you all beyond standard More

by Tyieshajordan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Jake, and Brian from the service side
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your kind words about our team at Serra Toyota Birmingham. The solid training that you've noted is instrumental to providing top-class service.

February 12, 2024

The service was fast. Everyone was professional. The facility was clean. The vehicle inspection was on point. More

by kenneth_richardson349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We're glad to hear that Serra Toyota Birmingham provided speedy service and thorough vehicle inspection in a clean, professional environment. Thank you for recognizing our effort.

February 12, 2024

It was a pleasant visit. They kept me informed. I watched TV, had a snack and coffees. It was a wonderful atmosphere. More

by jcowart90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Richie
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Apr 13, 2024 -

Serra Toyota responded

We appreciate your feedback about Serra Toyota Birmingham's comfortable environment and communication during your visit. It's great to hear you took advantage of our amenities too. Thanks for the 5-star review!

February 09, 2024

Timely , Kind and efficient service by brandon. clean environment! Fabulous complementary shoulder massage by jackie . More

by liisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate hearing your experience about our efficient service and clean environment at Serra Toyota Birmingham, including the enhanced comfort provided by our team. Thank you!

February 08, 2024

They got me in so quick and out didn't have to spend a lot of time there More

by jayce franks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Parker
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your feedback about Serra Toyota Birmingham's prompt service. We're glad our efficient work suited your schedule so well. Thanks for reviewing us!

February 05, 2024

I am a refugee from Hoover Toyota and I go many miles out of my way to go to you. My only criticism has to do with the waits - >5 hours the other day. After I’d waited 3 hours they told me I needed 2 hours More

by rblack43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wood
Report | Print
February 04, 2024

Mitch always takes good care of me will return again to see him he is the best More

by shirfost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

We appreciate your compliments on our team member's service at Serra Toyota Birmingham. We're reassured to hear you've had a good experience. Thank you for choosing us!

February 03, 2024

Dennis, Brian and the rest of the team are top notch and have always done a great job of taking care of me More

by ndwoodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Matt Patterson
Report | Print
Apr 13, 2024 -

Serra Toyota responded

It's impactful to hear how our team at Serra Toyota Birmingham met your needs. The dedication to customer care is a strong aspect of our values, it's gratifying to know you feel taken care of. Thank you for this positive feedback!

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