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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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April 18, 2021

Checking in is very easy, the service is always reliable and the courtesy shown from the moment of check-in to checkout is always superb! More

by AE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Humphrey
April 18, 2021

Courteous staff. All wearing the face coverings. Fresh coffee and free WiFi allowing work to be done while waiting for completion of work. Clean facilities. More

by Titanium
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam
April 15, 2021

Fantastic service from Mitch Kelley as usual!! Always friendly and professional! Always has us back on the road in no time! Thank you so much! More

by Sflansdell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Kelley, Matt Patterson
April 12, 2021

Mitch got me in quick and got my work done quickly. I appreciate him. He always takes good care of me He is always nice and professional More

by bob_coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly
April 10, 2021

Mitchell Kelley has always been so welcoming and helpful. I'm a senior and he is patient in explaining everything I need to do but not pressuring me. He is a gem and I look forward to continued association More

by jrholmes91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Kelley
April 09, 2021

The service I received was fast an professional, my experience was great..They was finished with my cas about an hour. I had my car serviced. Thank you. More

by blackmorelenora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton Smith, Matt Patterson
April 07, 2021

Excellent. No complaints Kept me updated. Work performed in timely manner. Will come back for future service needs. Bring my other vehicles for future service needs. More

by Queenj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Kelley , Matt Patterson
April 05, 2021

Service is always spot on. Serra does a great job of getting you in and out in a timely manner. Kept to appointment time. Informative. More

by Seanjeter05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember guys name, but occupies first desk in service lane
Apr 06, 2021 -

Serra Toyota responded

Sean, thank you for taking the time to share your great service experience. It was a pleasure to work with you, and we look forward to working with you for years to come at Serra Toyota of Birmingham. Meghan Barnes Customer Relations Manager (205) 838-4400

April 04, 2021

I didn’t like that I couldn’t use the $50off the purchase of $500 or more because the tires was buy 3get one for $1(special). More

by cmika80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Apr 06, 2021 -

Serra Toyota responded

Thank you for leaving us your feedback. We will be sure to share your comments with our management team. Please let us know if you'd like to discuss your experience at Serra Toyota of Birmingham in further detail. Thank you, Meghan Barnes Customer Relations Manager (205) 838-4400

April 01, 2021

Friendly and professional. Though a little slow on some follow up and missed potential sale. Service appears to be knowledgeable and efficient. In and out within a reasonable time frame. More

by dusty53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Apr 02, 2021 -

Serra Toyota responded

Hi! Thanks so much for your feedback about our Service Department at Serra Toyota of Birmingham. We really aim to build solid relationships with our customers first, so that's what we focus on. Enjoy your day!

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