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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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March 05, 2021

Was sent emails and texted about my appointment. Knowable staff, great waiting area and William Humphre kept me updated on the progress of the service. More

by Dennise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
February 28, 2021

Always a pleasant experience. Also, I got an awesome deal on new tires for my Highlander. Mitch is such a nice, helpful, knowledgeable guy. Happy! More

by Ellakay10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Kelley, Matt Patterson
February 26, 2021

Poor service when I had appt and took 1.5 hrs for simple oil change. I had appt for certain time and when I got there he said I had 2 cars ahead of me. That didn’t fly with me. More

by rwapilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Humphre
Feb 27, 2021 -

Serra Toyota responded

Hello, Here at Serra Toyota, your feedback is important to us. I would appreciate the opportunity to speak with you about your service experience. Please reach out to me at your earliest convenience. I look forward to speaking with you. Best Regards, Meghan Barnes Customer Relations Manager (205) 838-4400

February 24, 2021

The dealership is ok but stop thinking you can tell ladies anything tire rotation is not fully serving the vehicle nothing were checked or topped off More

by Bdette60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Feb 24, 2021 -

Serra Toyota responded

Hello, I take your feedback seriously and would appreciate the opportunity to speak with you to learn more about your service experience with us. Will you please contact me when you have a moment? Thank you. Best, Meghan Barnes Customer Relations Manager (205) 838-4400

February 22, 2021

I have used this location for all service on my 2018 Corolla and have been happy with each visit! Very efficient, friendly and courteous. Have used different members of the service team and received sam More

by Pamela Tuggle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
February 21, 2021

The customer service was great and scheduled maintenance was completed in a timely fashion. The quality of service met my expectations and I will return. More

by sgspencer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Fitzpatrick
February 20, 2021

Great fast & friendly service. Was in & out quickly. We were a little early for appointment but they took us right away & was fast & efficient. Had nail in front tire & they found & fixed tire. More

by lindalivery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall & Simeon Williams, Zack Vickers
February 15, 2021

Took 2006 Toyota Tacoma in for service and tire rotation. Very pleased with service and pricing. No complaints with either. Mitch Kelly always pleasant, easy to schedule service that meets my needs. More

by S Myers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly
February 14, 2021

The customer service from Brian@ Serra in Centerpoint was awesome. He was very courteous,knowledgeable and kept me abreast concerning all my vehicle needs to. More

by Timothy.silas4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam
February 13, 2021

Very helpful ! Ease of appointment and service ! Fast and efficient service. Waiting room comfortable and clean . Also enjoyed the lunch from Jimmie Johns Thank you More

by Debbierut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh in service department , Quinton Smith, Matt Patterson
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