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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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December 24, 2020

A very professional atmosphere. I feel secure while I stay. The employee is always up front about repairs and costs. Thank you 5 year customer. More

by jgwinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager, Matt Patterson
December 18, 2020

Bought our 2004 Camry in Jan 2005 from Serra as a managers car. Service has is excellent and personnel are courteous. Always recommend Serra! We have bought two trucks from Serra, as well. Defini More

by Dee Watkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Milam
December 12, 2020

As always, Brian Milan took good care of me, getting me in and out replacing a tire that could not be repaired. Did not have an appointment and was able to get car back to my son so he could still get to w More

by Rsinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milan, service department
December 06, 2020

Excellent, as always. Efficient and quick. Routine Excellent, as always. Efficient and quick. Routine visit. Friendly staff. Coffee not good, only problem. No donuts! Missed them. Darn COVID! Gre More

by ruth.crosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
November 26, 2020

Enjoyable experience from scheduling service, dropping off vehicle, waiting, and fast service. Waiting area was clean, restroom clean, parts department cashiers, were also a joy to talk with. More

by colemand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Lawley, Matt Patterson
November 14, 2020

Fast and courteous service. I was greeted by Mitch Kelly with a very friendly and personable greeting. I have taken my wife’s Highlander to Mitch twice since we bought it. I am very pleased with everyone More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly
November 09, 2020

The quality of a Dealership is evidenced by its Service Department! Working with Hunter was a wonderful experience. Honesty and responsiveness are difficult to find these days! We highly recommend Serra To More

by JDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Parker
November 07, 2020

Brian takes care of me every time. He’s been taking care of my Toyota’s for years. Best most reliable Toyota service center in the Bham area! More

by David M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam is five + stars!
Nov 07, 2020 -

Serra Toyota responded

David, thank you so much for your feedback. Brian and our team will be very happy to hear about your kind words and high star rating. We hope you continue to choose us for all your automotive needs. Take care.

November 05, 2020

Came in no appt and Josh Wood got my tire pressure checked and my key fob battery changed very quickly. Love dealing with Serra Toyota More

by joyfruma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 06, 2020 -

Serra Toyota responded

Thank you for sharing your experience with us, Joy. We are pleased to see that Josh's timely service made a positive impression on you. If there is anything else we can assist you with, please be sure to let us know.

November 02, 2020

Service was wonderfulTechnician very knowledgeable . Service was wonderful Technician very knowledgeable . William was great, friendly and cared about my car. William made sure I understood exactly wh More

by Dpettinato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Humphrey
Nov 03, 2020 -

Serra Toyota responded

Thank you for the excellent review. We are so pleased to see that William's outstanding and communicative service made a positive impression on you. Please come back at any time.

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