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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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October 12, 2020

Service department is always very helpful. Let's me know what my vehicle needs but are not pushy. Waiting area us very clean with televisions to keep the wait from being boring. More

by john.armstrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
October 12, 2020

I have always had good experiences at Serra Toyota for 11 years. Serra is the only place I trust with my car since I purchased my car in 2009. More

by mlampkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Wood, Matt Patterson
October 06, 2020

Very friendly and professional atmosphere. I was treated with respect and courtesy. I have recommended Serra Toyota to all my family and friends. Great job Serra! More

by michaelguykeith
Recommend Dealer
Yes
Employees Worked With
Morgan Smith
October 05, 2020

Great service! Had an issue that needed taken care of right away. All I had to do was call and everything taken care of in timely manner. Car delivered back to me at work. Thank you Brain and Matt! More

by Vpatterson1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam , Matt Patterson
October 01, 2020

I have been a customer since 12/29/04 when I purchased my 2005 Corolla CE there. The service department is always top-notch!! Matt Patterson was my original service adviser now Brian Milam is my SA. More

by ggtdm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Milam, Matt Patterson
Oct 02, 2020 -

Serra Toyota responded

Hi there, thank you for the great review. We are glad to hear Matt and Brian have taken excellent care of you. We welcome you back anytime you need help.

September 29, 2020

Matt Patterson is an awesome service manager, and so were the other members of the service team. Will definitely return again. Excellent service team! Great service! More

by ychasteen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember their names, Matt Patterson
September 28, 2020

The service call went well. We always use Serra for service on our 4 Runner. Great visit, were well informed of what was being done and what may need attention in the future. Our Service writer Mit More

by dbaker117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
September 25, 2020

Excellent service and Mitch my service manager is awesome. He ordered my part and took very good care of me while my truck was getting fixed. More

by jacqueline.terrell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch, Matt Patterson
September 25, 2020

Dennis Wood was very helpful answering some questions that I had regarding my daughter’s car and approximately how long it will take to fix it. More

by Ayates95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Wood
September 24, 2020

My service advisor Crystal was very polite and professional. She greeted me when I arrived and made sure all of my concerns were addressed and delivered my vehicle in a timely manner. More

by Thecoopers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
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