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809 Reviews of Serra Toyota - Service Center
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June 22, 2020
Great and Fast service. The staff all are dressed professionally. The Lunch and Breakfast are always on time. The staff behind the Desk sometimes forget to give you free car wash coin. Other than th professionally. The Lunch and Breakfast are always on time. The staff behind the Desk sometimes forget to give you free car wash coin. Other than that. It was EXCELLENT SERVICE.... More
by Bernadette65
Employees Worked With
Jarmaine White, VanDerrik Long, Shannon Twitty, Aundrae Williams, Joseph Jenkins, Shawn Jenkins, Josh Jarboe, Matt Patterson, Samantha Johnson
June 21, 2020
We’ve purchased 6 cars from Morgan Smith at Serra Toyota since 2001. And we’ve recommended him to family and friends. Our previous service rep, Matt, always gave us a little extra TLC. When he moved up, he since 2001. And we’ve recommended him to family and friends. Our previous service rep, Matt, always gave us a little extra TLC. When he moved up, he handed us over to Mitch who always goes above and beyond our expectations. Every trip we’ve ever made for service has been unbelievably pleasant. More
by DeborahTaylor
Employees Worked With
Mitchell Kelley- 5 stars, Morgan Smith, Matt Patterson
June 21, 2020
Service was great and didn’t take long to handle. Everything g seems fine and the service man was very polite and informative on my questions Everything g seems fine and the service man was very polite and informative on my questions More
by nathanwaites
Employees Worked With
Matt Patterson
June 20, 2020
Love the dealership. This is my third vehicle purchased here. Not completely satisfied this time. I came in for regular maintenance service as I do everytime notified and was my vehicle was lacking needed here. Not completely satisfied this time. I came in for regular maintenance service as I do everytime notified and was my vehicle was lacking needed services. I asked how could this happen when I bring car in for service at every notification? I was told two needed Services somehow got overlooked. As a result, I could not afford to pay for all updates my vehicle needs. I trust that when I bring my vehicle in for notified service maintenance whatever service is needed at the time will be done at this time. Now I have to bring my vehicle back two times before my next scheduled maintenance to have maintenance done before this one was done. First time I am not totally satisfied with this dealership at this time . More
by granny
Employees Worked With
Aaron Shrewsbury
June 18, 2020
My service writer Jon, didnt make me feel confident in service done to my car and seemed incompetent. Will return but will make sure I request different service writer. service done to my car and seemed incompetent. Will return but will make sure I request different service writer. More
by Ashap
Employees Worked With
Jon 2 stars
June 12, 2020
Very friendly and quick for 9000 check. Good job on cleanliness!! Enjoyed the sandwich’s provided since I was there at lunch time! Good visit! cleanliness!! Enjoyed the sandwich’s provided since I was there at lunch time! Good visit! More
by Cbsanders
Employees Worked With
Matt Patterson
May 30, 2020
John Shackleford was my service person. He was inattentive. He said he would keep me informed about the “check engine” light issue, but he did not. Even though it turned out to be a non-issue, he inattentive. He said he would keep me informed about the “check engine” light issue, but he did not. Even though it turned out to be a non-issue, he did not let me know. I also had routine service performed. After waiting in the customer lounge for 2 hours, I had to go find him in order to learn that my car was finished! He acted surprised—almost like I caught him twiddling his thumbs at his station, but he then escorted me to the cashier. Definitely not the Serra service experience to which I‘be been accustomed for 15 years! More
by Anna McEwan
Employees Worked With
John Shackleford
May 30, 2020
Mitch is always great!!! Very kind and helpful. Mitch always goes out of his way to make sure that my appointment gets taken care of when needed. always goes out of his way to make sure that my appointment gets taken care of when needed. More
by hhntn
Employees Worked With
Mitch Kelley
May 24, 2020
I truly appreciate this car dealership. I like to thank Mitch for always giving me excellent customer service everytime I come here and making sure everything is good with my car. Thank you again. Mitch for always giving me excellent customer service everytime I come here and making sure everything is good with my car. Thank you again. More
by charneemccall
Employees Worked With
Mitchell Kelley
