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Serra Toyota - Service Center

Birmingham, AL

4.8
809 Reviews

809 Reviews of Serra Toyota - Service Center

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February 02, 2019

Vehicle purxhase Exceptionally good company .makes it easy for you to purchase and also willing to help you out in.any way. Also have good purchase programs More

by Froley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton Smith
Feb 02, 2019 -

Serra Toyota responded

Hello, and thank you for the excellent review. We appreciate the kind words. Have a good day!

January 26, 2019

Service Department is Great Dennis and the service department are always prompt, thorough, and kind, and I know I can trust them to keep my Sienna going for many more years. Appr More

by KMoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
January 21, 2019

18 Years of Excellent Care Our family has purchased 8 Toyotas from Serra over the past 18 years. The excellent products, pricing, service and customer care keep us coming back! More

by DeborahTaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Kelley , Morgan Smith, Matt Patterson
January 19, 2019

Friendly and great service. In and out fast. Great service. In and out very fast. Service people are very friendly. Bought our new Highlander there and are very pleased. Would recommend this deal More

by Elgoocho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
January 17, 2019

Service on Tundra The entire service staff was Excellent and great to deal with. They went above and beyond. Very knowledgeable and eager to help. Would highly recommen More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
January 17, 2019

2019 Rav4 I went in January 9th after work just to look at a few Rav4s and to see about trading in my Chevrolet Impala. James Torres was my salesman and he was More

by Missy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Lawson, James Torres
January 12, 2019

Service Dept The service department is friendly professional and offers great service. My service manager Hunter Parker was very professional and went over everyth More

by dhall6746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Parker Jamal Wilkes
January 11, 2019

Left out a $30 Coupon Savings I could have had $30 coupon reflected on my brake service that wasn’t applied. I was told my service for brakes was gonna be $145 but turned out to More

by boddies23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis , Matt Patterson
Jan 12, 2019 -

Serra Toyota responded

Hello, I express my concern to learn of your disappointment in regards to the fees for your brake service. Please know your feedback is important to me, and I would like to connect with you to review your concerns. When you are available, please reach out to me with your best contact information. Sincerely, Meghan Barnes Customer Relations Manager (205) 838-4400

Jan 12, 2019 -

boddies23 responded

I have been contacted and it was just a clerical error. They will apply a $30 discount/credit to my next service bill. This is a great service department and their goal is to totally satisfy their customers and go the extra mile to please us. Thanks to Dennis and Matt for responding and solving the issue. They should get a higher rating than in my first review and I apologize for not allowing them enough time to solve the problem. Thanks to everyone involved..... I’ll be returning for the next service and plan to buy my next vehicle from this dealership.

Jan 14, 2019 -

Serra Toyota responded

Hello, Thank you so much for updating your feedback. We're so glad we could assist you, and we look forward to working with you again.

January 11, 2019

The entire service dept is great From getting my appointment to finish Brian our service manager is excellent!! Wouldn’t go anywhere else They keep my 2005 Prius running great year More

by Lovesfasthorses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Matt Patterson
January 09, 2019

Matt Patterson Service Manager My go to person at Serra Toyota is Matt Patterson. I make 1 phone call to Matt and he sees my service issue through to the completion. Always very sat More

by 07Yaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Wood, Matt Patterson
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