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Serra Toyota - Service Center

Birmingham, AL

4.8
808 Reviews

808 Reviews of Serra Toyota - Service Center

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December 15, 2023

Quality workmanship, quick service and Dustin was very helpful. Will continue using Serra for future services. More

by Cbryanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Dec 16, 2023 -

Serra Toyota responded

We appreciate the positive feedback, particularly about Dustin's helpfulness. The Serra Toyota Birmingham team takes pride in our quick and quality workmanship – thank you for trusting us with your ongoing needs.

December 09, 2023

Everything was great good customer service reps were friendly & fSt would definitely recommend someone thanks More

by Pattersoncandis01silverride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Dec 09, 2023 -

Serra Toyota responded

We're pleased to hear of your positive experience at Serra Toyota Birmingham. Your commendation, particularly towards our customer service representatives, is much appreciated. Thank you for recommending us!

December 06, 2023

Mitchell Kelly always provides outstanding service. He always goes above and beyond to make it right. More

by tyoung01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kelly
Dec 06, 2023 -

Serra Toyota responded

Much appreciated your kind words on the service you received from Mitchell Kelly at Serra Toyota Birmingham. We value and respect your feedback. Thank you.

December 04, 2023

The service were outstanding , very professional service and I would recommend this dealership to everyone. Thank for outstanding service . ( L W F ) More

by Leonfiel83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Parker, Matt Patterson
Dec 04, 2023 -

Serra Toyota responded

We appreciate your high praise of the professional service at Serra Toyota Birmingham and that you'd recommend us. We look forward to seeing you again soon.

December 03, 2023

The vehicle service was better than expected. It went smoothly and did take very long. The waiting arear was spacious, and I did not feel crowded, even though many other customers were also pre More

by temarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Humphrey
Dec 03, 2023 -

Serra Toyota responded

We appreciate your positive feedback regarding the vehicle service at Serra Toyota Birmingham. It's wonderful to hear that you were comfortable in our spacious waiting area. We look forward to assisting with your vehicle services in the future.

November 27, 2023

Service personnel was knowledgeable, courteous, friendly, and gave me options for payment. Service was done in a timely manner. More

by PriusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 28, 2023 -

Serra Toyota responded

We appreciate your feedback at Serra Toyota Birmingham. It's great to hear that our service personnel was knowledgeable and options for payment suited your needs. Thank you for mentioning the promptness of our service work.

November 27, 2023

I appreciate the convenience of being able to book my appointment online and select a time that works for me. I also love that they get me in and out in a timely and efficient manner. The staff is always More

by AJcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 27, 2023 -

Serra Toyota responded

We're glad you found the online booking at Serra Toyota Birmingham convenient and appreciate our efficient service. Our staff works hard to maintain a friendly atmosphere and clean premises. Thank you for your positive feedback.

November 17, 2023

5/5 very knowledgeable about my vehicle and customer service was great that’s what I look at how people greet you when you come in the dealership More

by Raphaelmcilwain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 17, 2023 -

Serra Toyota responded

We appreciate your positive feedback about the knowledge of our team and the quality customer service you received at Serra Toyota Birmingham. We do our best to ensure visitors are greeted warmly. Thank you for sharing your experience with us!

November 17, 2023

Dustin Parker and Miss Shelia were very committed to Representing the essence of laborers. Supportive and Attentive are a rarity in the 21 century. The past millennium expectation was evident in them More

by crowwoman05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Nov 17, 2023 -

Serra Toyota responded

It's encouraging to hear about your positive experience with our team members at Serra Toyota Birmingham, notably Dustin Parker and Miss Shelia. We pride ourselves on giving the best possible representation of labor. Your kind words are greatly appreciated, thank you!

November 15, 2023

Dustin does a great job. The only issue was the wait time was very long. More

by sab2802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Matt Patterson
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