Serra Toyota - Service Center

I found an empty bottle underknee of the oil filter. And whoever do the inspection the person remove the clamps from antifreeze hose never put it back and now i have to clean the motor because. Of that. Thi whoever do the inspection the person remove the clamps from antifreeze hose never put it back and now i have to clean the motor because. Of that. This time the job was sucks. If you not like what are you doing or focus and what you doing not do it. More

I have purchased four vehicles from Don Jacobs Toyota since 1981 and have generally been happy with both sales and service. I recently purchased a 2019 Highlander, which had a safety recall, and I fo since 1981 and have generally been happy with both sales and service. I recently purchased a 2019 Highlander, which had a safety recall, and I found out about it when I took the vehicle in for the 10,000 mile service. They said they would order the part, and call me when it came in. A month went by and I hadn’t heard anything, so I called the dealer...the part is back ordered and “don’t worry, we will call you when it is available.” I recently took the car back for 15,000 mile service and the technician said “Did you know that there is a recall on this vehicle?” Hmmmm, really? I told him I have been waiting for a call, and that the part had previously been ordered months ago. He said it IS available now, and should take a day for us to get it and he would for sure call me. TEN days later, I called the service department to ask for the status...and they said the part was scheduled to arrive in four days. I finally got it installed last week, but there is absolutely no reason it should have taken that long. Frustrating service from a dealer that I have been using for years. More

I called this dealer trying to order a part and the girl who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts department was rather rude and it took forever for us to get help we actually had to call for a manager before we could even get our part we were waiting for and the manager that came over there I'm not even sure if he was a manager I think it's just whoever the girl at the parts department decided to get and said it was a manager unfortunately because my husband wants dealer parts and they had it in stock we went there but from now on I won't go back to this dealer prefer to wait a day to order it and get it somewhere else More

Brought my car to evaluate the cause of poor starting. Ended up paying for a new battery, which was probably necessary. But work was done (oil change, tire rotation) that was done two months previously Ended up paying for a new battery, which was probably necessary. But work was done (oil change, tire rotation) that was done two months previously. I approved an amount much less than the final cost. Have done business with Don Jacobs over 20 years. A little disappointed with the cost. Am elderly, hope this is my last car. More

Bad dealer ripped my step dad off saw him coming went in for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. More

Quick, efficient service From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent c From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent cashier, Carmen--our experience was top rate in getting our Toyotas repaired and back on the road. Even the courtesy drivers, David and Broky, went out of their way to help us in any way they could. We appreciate all the help we have received from Don Jacobs Toyota. Thanks so much!!!! More