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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
June 21, 2022
Had some problems when I first purchased car that left me doubtful about my purchase dropped car of at service center that found and issue that required them to keep my car for almost 2 weeks and they didn't doubtful about my purchase dropped car of at service center that found and issue that required them to keep my car for almost 2 weeks and they didn't give me anything to drive for my inconvenience and that was very upsetting that I only had car a few weeks n they had to keep it for 2 weeks n I had no other way of getting to work and it seems like no1 there cared enough about how I was to get to n from work for those Day More
by shaundad21
Verified CustomerEmployees Worked With
Daniel and Rashad
June 21, 2022
Friendly staff! very helpful! walked on lot and was able to look and test drive vehicles without being asked to talk numbers first very helpful! walked on lot and was able to look and test drive vehicles without being asked to talk numbers first More
by ashlay38@yahoo.com
Employees Worked With
S. Anthony
June 21, 2022
They are very nice and helpful people. Every time is a pleasure when I bring my car in. Every time is a pleasure when I bring my car in. More
by Mzjenkins85
June 21, 2022
I wouldn’t buy another care here service is horrible honesty especially the car Repair honesty especially the car Repair More
by chrisfoster9998
Employees Worked With
June 21, 2022
They were absolutely great had to get some work done to my new car and they were very quick and did good work. my new car and they were very quick and did good work. More
by Fuddilicious
June 21, 2022
They did everything they could to get me my car back in a timely manner. The only hold up was supply chain issue. I do have one complaint, getting a phone call returned is near impossible. timely manner. The only hold up was supply chain issue. I do have one complaint, getting a phone call returned is near impossible. More
by scottervin69
Employees Worked With
I can’t remember
June 20, 2022
Everyone was extremely kind, welcoming, and helpful! The service to my car was completed very quickly. I would hands down recommend using. Thanks all! The service to my car was completed very quickly. I would hands down recommend using. Thanks all! More
by mnmccomb11
Employees Worked With
June 20, 2022
The unprofessionalism of the service manager and staff of the service department with communication and customer service. The customer service was awful being lied to about work being done on a vehicle wh of the service department with communication and customer service. The customer service was awful being lied to about work being done on a vehicle when in fact it was not being worked on. More
by gaines9180
Employees Worked With
Kevin
June 20, 2022
Jonathan handled my first oil change in my 2022 Sorento this week and I’m very pleased. Daniel Hall also got a questioned answered regarding towing my vehicle. I appreciate this team very much. this week and I’m very pleased. Daniel Hall also got a questioned answered regarding towing my vehicle. I appreciate this team very much. More
by mamajones29
Employees Worked With
Jonathan, Daniel
