Serra Trussville Kia

Not good experience, was lied to about several things and just ignored when i asked about them. The vehicle didnt even have the engine i was told it had. I was told multiple times i would have 45 days for in just ignored when i asked about them. The vehicle didnt even have the engine i was told it had. I was told multiple times i would have 45 days for initial payment but this was not true either. I texted asking about these matters and was never given a reaponse. More

Excellent service. Antwan was very friendly & informative. I definitely enjoy this dealership and the entire staff. Antwan was very friendly & informative. I definitely enjoy this dealership and the entire staff. More

Antwan entered my information into the computer, making sure to explain coupons I had, very courteous and answered any questions I had, offered me the courtesy car wash after having my oil changed. Upon c sure to explain coupons I had, very courteous and answered any questions I had, offered me the courtesy car wash after having my oil changed. Upon completion I was walked to my car and door opened, while having conversation in regards to the service I had received. Sometime people are not so pleasant, leaving a bad impression and speaking for myself, I would be back to the dealership due to the kindness of Antwan. He's a keeper. Thanks More

Antwan took information on my car for oil change and offered courtesy wash, was very courteous and uplifting as I reflected on my last oil change there waiting hours with NO updates on completion. After offered courtesy wash, was very courteous and uplifting as I reflected on my last oil change there waiting hours with NO updates on completion. After my oil change was completed and paid for, Antwan walked me to my car still engaging in conversation. Always being pleasant and because of this, I will return for my next oil change or service. Thanks More

Chris was fantastic! Definitely 5 stars. Daniel was great. Another 5 stars. I did not care for Matthew because I felt like he was trying to hijack Chris' sale. The whole Definitely 5 stars. Daniel was great. Another 5 stars. I did not care for Matthew because I felt like he was trying to hijack Chris' sale. The whole time he was talking, I couldn't help but think what is up with this guy? He was trying to sell me a brand new vehicle when I had already stated that wasn't what I wanted. If I could I would give him no stars but he would get a one star if his name had been listed on the previous page. Thankfully the GM, Seth, put a stop to that. I don't remember meeting him to thank him in person, so thank you Seth! Five stars to you! I gave Serra Kia 4 stars because initially I came in to see the yellow Kia Soul because the pictures online made it look wonderful. However, upon arrival I looked at that particular vehicle and was extremely disappointed by what I saw. The pictures were misleading. Actually, I almost left. However, I decided to talk with Chris and am very glad I did. Not only did I end up with a really great vehicle, I made a friend in the process. Thank you Chris, Daniel, Seth and Serra Kia Trussville ❤️ More

Very good experience. Everyone was very helpful & courteous. I was informed with updates periodically and they were able to get my service completed & my car washed as qui Everyone was very helpful & courteous. I was informed with updates periodically and they were able to get my service completed & my car washed as quickly as they could. I was very satisfied. More

Colin did an excellent job getting me in and out within 10 minutes! Best oil change experience I’ve ever had. 10 minutes! Best oil change experience I’ve ever had. More

A huge Shout out to Mr. Antwan for getting my car together in a timely manner. It was way faster than I expected and exceed expectations. My car rides better than ever. Than Antwan for getting my car together in a timely manner. It was way faster than I expected and exceed expectations. My car rides better than ever. Thank you Serra Kia & Mr. Antwan More

It was a great experience. All of the sales people were very kind and helped me as much as they possibly could! All of the sales people were very kind and helped me as much as they possibly could! More

This is our second vehicle to lease from Serra Kia! We highly recommend this dealership!! Jonathan is GREAT! We highly recommend this dealership!! Jonathan is GREAT! More